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Anonymous's avatar
Anonymous
10 years ago
Solved

Problem with CC ultimate collection activation

I have i my library Command and Conquer with datadisk Yuri's revenge, then I buy a Command and Conquer Ultimate collection, i used the key, but I dont see any new games i my library library 
  • Icebox049's avatar
    Icebox049
    10 years ago

    Problem fixed! :eahigh_file:

    Thanks and thumbs up for the Support! 

    regards

EA_Nils's avatar
EA_Nils
Icon for Community Admin rankCommunity Admin
10 years ago

@Icebox049 Hi,

Would you mind doing that again, but this time copying the ID over? I need the ID in order to be able to access it on my end.

Cheers,

Nils

Icebox049's avatar
Icebox049
10 years ago

Hi, 

here the ID:  0936055580042e3c

Made a Screenshot for safety too.

regards

SidewinderDE

  • EA_Nils's avatar
    EA_Nils
    Icon for Community Admin rankCommunity Admin
    10 years ago

    @Icebox049 Thank you, acknowledging receipt!

    As for your question in your report, its the latter.

    The code has been redeemed on your account, we can see that in our system. The issue is indeed with an error with this particular code set apparently not populating properly in the library, something that we are still looking into further.

    I ll keep you posted, thanks for your ongoing patience.

    Cheers,

    Nils

    • Icebox049's avatar
      Icebox049
      10 years ago

      Problem fixed! :eahigh_file:

      Thanks and thumbs up for the Support! 

      regards

      • EA_Nils's avatar
        EA_Nils
        Icon for Community Admin rankCommunity Admin
        10 years ago

        No worries, you are welcome! 🙂

        I have now marked the thread as resolved.

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