Hi tedandclaire,
For assistance with this issue you'll need to speak to a Game Advisor.
You can contact support by following the steps below:
- Click on the following link: https://help.ea.com/contact-us
- Make sure you are logged in (top right corner)
- Click on the blue button "Contact a Game Advisor"
- Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
- Select the type of issue and the platform you play on, and click on "Find Solutions".
- Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
- Select a contact option. Note that you may get different contact options depending on your country.
Thanks
EAGuy
