I cannot see the game linked to your account, but if you did redeem the code on an older EA account Advisor may be help. Please note that I cannot guarantee that they will be able to assist with recovering the game, but it is worth a shot.
To contact an Advisor via live chat or phone please follow the steps below:
1. Click on the following link: http://help.ea.com/en/contact-us/
2. Make sure you are logged in (top right corner)
3. Type in the name of the affected game
4. Select 'Next' at the bottom right
5. Select your platform and then 'Next' again
6. Select topic from the drop down and type in a short description of your issue.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.
