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Anonymous's avatar
Anonymous
13 years ago
Approved

Re: Red Alert, The aftermath, Counterstrike DIRECT X SETUP ERROR

Hi doiin16,

I may possibly be able to help you with this. Could you go to the installation folder of the specific command and conquer you are trying to install, by default this will be C:\Program Files\Origin Games\Command and Conquer.

If you are using a 64 bit version of Windows replace Program files with Program files(x86).

Once here can you will see a number of folders, such as core, _Installer and HTML etc. Do you see a folder marked DirectX?

Thanks.

RIck.

[Moderator edit: fixed the path. Program Files is never under the user folder as far as I know. For reference, here's how to find your games folder]

11 Replies

  • Anonymous's avatar
    Anonymous
    13 years ago
    Approved

    Hi Rick,

    Thanks for the quick reply.

    this is the file path i have taken.

    C:\Program Files (x86)\Origin Games\Command and Conquer Red Alert

    and I see the folders mentioned but the DirectX Folder is inside the _Installer folder is this correct? if so i'm in the place you would like me to be.

    Regards

  • Anonymous's avatar
    Anonymous
    13 years ago
    Approved

    Hi,

    Is Red Alert the one you are having trouble with? I just want to make sure as I thought that it might have something to do with the DirectX folder being outsider the _Installer folder.

    Just to be certain can you go into the DirectX folder - redist, once here there should be a number of archive files, can you let me know if any and or all of these files end in .cab?

    Thanks.

  • Anonymous's avatar
    Anonymous
    13 years ago
    Approved

    HI,

    Yeah Red Alert - The aftermath and Counterstrike is the only one i can't install the others are working.

    I've gone to the folder and i have 157 items:

    2 - are .dll ( DSETUP & dsetup32)

    1 - is DXSETUP.exe.

    154 - are .cab ranging from Apr2005_d3dx9_25_x64.cab all the way upto Jun2010_XAUDIO_x86.cab

    hope that helps.

  • Anonymous's avatar
    Anonymous
    13 years ago
    Approved

    Hi doiin16,

    Yes that helps a lot thank you. First, logout and close Origin. Then I want you to create a new folder in the redist folder(call it anything you want). Arrange the folder by type to show all the .cab files together, then cut and paste the .cab files into that newly created folder.

    This should leave the two .dll files, the setup file and your new folder.  Next step; log back in to Origin and try to install the game again.

    Let me know how you get on.

    Thanks.

  • Anonymous's avatar
    Anonymous
    13 years ago
    Approved

    Hi Rick,

    Thank you so much for your help i have done that and it has installed fine and works, What is it that causes the problem in the first place then?

    and do i leave the .cab files in the new folder i created and no longer worry about them?

    Thank you very much for your quick responses and help.

    Regards

    Doiin16

  • Anonymous's avatar
    Anonymous
    13 years ago
    Approved

    Hi doiin16,

    That is great to hear. If you wish you can now delete that folder with the .cab files as they are no longer needed. It appears to come down to a problem with the DirectX extraction process during the installation of the game. By moving these .cab files, it forces Origin to use the DirectX setup again to ensure that it is correctly installing the right files to run the game.

    I am very happy to hear that it is working for you now and glad I could help.

    If you need anything else let us know.

    Thanks.

    Rick

  • Anonymous's avatar
    Anonymous
    13 years ago
    Approved

    this worked for me also thanks

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    I've got Windows 8 and had the exact same problem.

    Have tried the steps shown above, but this didn't work for me.

    Any other ideas?

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    earick,

    I have done what you have said in the message, to move the cab files into a created folder.  You said to install the game again in origin after the previous step was completed.  First, I uninstalled and installed the game, but it took out all of the files and the cab files were in the wrong place again.  I tried to repair install the game too, but this just created more cab files, as well.

    Could you explain how to get the game to install with the cab files in the created folder?  Thanks.

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    Windows 10 64.

    This fixed it, finally runs perfectly.

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    i got this problem 

    source file not found F:\Red Alert 3\Windows\winsxs\b2rg91xw.1p4\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.762_x-ww_6.cat verify that the file exists and that you can access it how i to solved that

    i already doing what you say but still cannot

    i use windows 10 64bit

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