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EA_Grasshopper's avatar
EA_Grasshopper
Icon for EA QV Team rankEA QV Team
7 years ago

Re: Units disappearing and/or not moving

Hey @hpvvb1fv7ycz thanks for reaching out!  Sorry you're facing this issue. Does this happen often? Can you tell me what device and OS you are using? Can I get your Persona ID, found in Settings > About to investigate this further. Thanks!

1 Reply

  • hpvvb1fv7ycz's avatar
    hpvvb1fv7ycz
    7 years ago

    Hi @EA_Grasshopper  

    Yes it happens about twice a week. It happens on cell network and on wifi as well. 

    iphonex iOS 12.2

    persona: 1003710289768

    The biggest issue I'm having is that game-points get deducted from my account even when the match crashes because of the disappearing units bug. I've spent hundreds of $ on this game yet I lose points unfairly because of game bugs. 

    Thanks.

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