Forum Discussion
EA_David
Community Admin
12 years agoIrwanok, you should be able to avoid this situation by using the deauthorization tool before finishing shutting down your old PC for good. Link here: http://activate.ea.com/deauthorize/gamesList.html
thasorceror, please contact support, they should be able to assist you through Live Chat. Be sure to keep your old Product Key to hand.
9 years ago
Your tool doesn't detect the game.
- Nyerguds9 years agoHero+
What situation are you talking about here? That sounds like you did a Windows upgrade or something. Always treat full Windows version upgrades as a reinstall of the operating system, and deauthorize any such games beforehand, and reinstall them afterwards, to be sure all their settings are correct.