It sounds like you need to contact customer support. Only they can handle account issues like lost registration codes, recovering passwords, changing email addresses, purchasing/refunds, etc. Here is a link to contact them: https://help.ea.com/en/contact-us/ask
Also, here is a post explaining how to navigate the contact page since it can be confusing: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
TIPS: If you can't find your different posts and messages, just click on your username to get the list.
✔ Please don't forget to resolve your question if this helps, Click XP if someone helped 🙂
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