Red alert Ultimate Collection won't start

Question

Product: The EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post) 64076eb2-ce62-4a04-8fb9-6a4edffbc1f0Which client functionality are you experiencing this bug with? Launch GameWhen did this happen? (dd.mm.yy hh:mm) 12-19-2023 12:30Summarize your bug everytime i try to start any game of the C&amp;C Ultimate Collection it returns after the administrator privilages to the EA appHow often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? dont know how to recreate it, a friend off mine doesnt have this problem What happens when the bug occurs? on the first installationWhat do you expect to see? on startup off the Red alert 2 version a screen that askes what game i like to play for an example‌Everytime i try to start any game of the C&amp;C Ultimate Collection it returns after the administrator privilages to the EA app.I reinstalled the game and the EA app multiple times now, it kinda sucks that it doenst workPC Info (in dutch)Naam van besturingssysteem Microsoft Windows 11 ProVersie 10.0.22621 Build 22621Andere beschrijving van besturingssysteem Niet beschikbaarLeverancier van besturingssysteem Microsoft CorporationSysteemfabrikant Microsoft CorporationSysteemmodel Surface Laptop Studio 2Systeemtype x64-based PCSysteem-SKU Surface_Laptop_Studio_2_2029Processor 13th Gen Intel(R) Core(TM) i7-13800H, 2900 MHz, 14 core('s), 20 logische processor(s)BIOS-versie/datum Microsoft Corporation 16.200.143, 2-11-2023SMBIOS-versie 3.3Versie van ingesloten controller 255.255BIOS-modus UEFIBasisbordfabrikant Microsoft CorporationBasisbordproduct Surface Laptop Studio 2Basisbordversie Niet beschikbaarPlatformfunctie MobielStatus beveiligd opstarten IngeschakeldPCR7-configuratie Uitbreiding van bevoegdheden vereist om te kunnen weergevenMap met Windows C:\WindowsSysteemmap C:\Windows\system32Opstartapparaat \Device\HarddiskVolume1Landinstelling NederlandHAL (Hardware Abstraction Layer) Versie = "10.0.22621.2506"Tijdzone West-Europa (standaardtijd)Geïnstalleerd fysiek geheugen (RAM) 32,0 GBTotaal fysiek geheugen 31,8 GBBeschikbaar fysiek geheugen 17,6 GBTotaal virtueel geheugen 33,8 GBBeschikbaar virtueel geheugen 17,8 GBRuimte voor wisselbestand 2,00 GBWisselbestand C:\pagefile.sysDMA-beveiliging van kernel IngeschakeldBeveiliging op basis van virtualisatie Wordt uitgevoerdVereiste beveiligingseigenschappen voor beveiliging op basis van virtualisatie Ondersteuning voor basisvirtualisatie, Beveiligd opstarten, DMA-beveiligingBeschikbare beveiligingseigenschappen voor beveiliging op basis van virtualisatie Ondersteuning voor basisvirtualisatie, Beveiligd opstarten, DMA-beveiliging, UEFI-code alleen-lezen, SMM Security Mitigations 1.0, Uitvoeringsbeheer op basis van modus, APIC-virtualisatieGeconfigureerde services voor beveiliging op basis van virtualisatie Door Hypervisor afgedwongen code-integriteit, Beveiligd starten, Meting SMM-firmwareActieve services voor beveiliging op basis van virtualisatie Door Hypervisor afgedwongen code-integriteit, Meting SMM-firmwareBeleid van Windows Defender-toepassingsbeheer AfgedwongenBeleid van Windows Defender-toepassingsbeheer voor gebruikersmodus ControlerenOndersteuning voor apparaatversleuteling Uitbreiding van bevoegdheden vereist om te kunnen weergevenEr is een hypervisor gedetecteerd. De vereiste functies voor Hyper-V worden niet weergegeven.Thanks for any help.Greating thijs.

nyerguds · Answer

@q3g78ed5oqtf There is a sticky topic about this matter. Did you check that? This post, specifically, gives more insight into what is wrong and how to work around it.

q3g78ed5oqtf · Answer

@Nyerguds&nbsp;thanks for the replay i tryed them all but nothing off those options help unfortionly,i hope EA fix this soon aloth of people have the same problem it seems.if you have other idea's iam open for it.

nyerguds · Answer

@q3g78ed5oqtf&nbsp;
Oh, wait... you're talking about The Ultimate Collection, not the remaster? That's a whole different matter.

A lot of the classic C&amp;C games have been upgraded with community-created unofficial patches that fix a lot of their bugs and compatibility problems. You can find them here:

Command &amp; Conquer 1:

Nyerguds' C&amp;C95 v1.06c revision 3 patch (which also adds bonus missions originally exclusive to the Playstation and Nintendo 64 versions of the game)Note that this patch fixes two quite common and completely fatal game crashes (top-of-map reconnaissance crash, stealth crash), so installing it is strongly advised.
HD music pack, with stereo music for the game.

Red Alert 1:

Funkyfr3sh's automatic Red Alert 1 patcher/installer (The thread also has briefing videos for the expansion missions, converted from the Playstation version of the game)
Nyerguds' main.mix cleanup for TFD/TUC (Not really needed, but cleans up about a gigabyte of unnecessary files in the RA1 folder. Unpack in the game folder, run "patch_main.bat", let it finish, and then delete the files you extracted.)
HD music pack, with stereo music for the game.

Tiberian Sun:

Funkyfr3sh's Tiberian Sun patch

Red Alert 2:

I advise installing the CnCNet online play installer for RA2/YR. Even if you're not interested in online play, it comes with a bunch of automatic fixes. It should automatically take care of the "black screen on startup" issue, and has a configuration tool that allows further tweaking of the game's settings.

Generals:

GenTool seems to be the main patch for Generals these days. The website is kind of vague on what it does besides restoring multiplayer and adding anti-cheat, but I heard it does a lot to make it work better on modern OSes too.
If you have issues with DirectX errors popping up, find and delete the file "dbghelp.dll" in the game's install folder.

Renegade:

The Tiberian Technologies patch fixes loads of issues on Renegade.

Note that the oldest three games in the collection, Command & Conquer 1, Red Alert 1 and Tiberian Sun are all freeware, so you don't need The Ultimate Collection at all to run those.

Command & Conquer 1:

Complete No-CD game installation pack (v1.06c r3, no videos, all music included) (also contains bonus missions originally exclusive to the Playstation and Nintendo 64 versions of the game)
English videos pack (French and German video packs are also available on the website)

Red Alert 1:

Web installer/patcher + some extras like the expansion pack videos from the Playstation version

Tiberian Sun:

Full game (scroll down to "single player, patches, linux and mac" and select "Single Player Campaign (Windows)" in the dropdown)

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