Forum Discussion
Part of the problem is the rock, paper, scissor aspect of this game. Some units just outclass others with certain maps offering different advantage depending on your unit load out. Since you can't prepare for every scenario, depending on what your opponent has you can potentially outclassed do to not having the proper counters.
Make no mistake, matchmaking isn't purely random. There is an algorithm and EA is well known to be psychologically manipulative to push people into spending money. Why it might feel like the game throws you a bone now and then against a relatively easy opponent just before you totally loose patience and quit outright.
I do think the matchmaking is a little loose in favor of the higher levels in an attempt to keep their wait times down (it's about 1000 medals give or take), but it took me hundreds of games to get decent enough to get to 14. Some days you're just going to lose 300 medals.
While there is no lack of people who I'm sure will try to take the wallet solution, this is also one of the only mobile games that has a skill floor and ceiling, and a bad player with higher level units isn't necessarily guaranteed a win (it does help, but mainly against people around your skill level). A guy with lv9 units who forgets to make units, lets his harvester die, and forgets about capture pads will lose consistently against a lv7-8 who doesn't.