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Blackhand_KO's avatar
Blackhand_KO
7 years ago
Solved

Tier 5 Bundle has Disappear

Hello I bought Tier 5 Bundle only 1 time, but it disappear from my promo tab. so I can't purchase this bundle any more ☹️ I know that this bundle isn't time limited and can purchase 2 times I wan...
  • EA_HighCommand's avatar
    EA_HighCommand
    7 years ago

    Hi @Blackhand_KO and glad to hear a restart fixed it for you, good stuff!.

    I check the 2 accounts you've listed later today (or maybe on Monday) and let you know what I've found. Just to be clear, they've purchased the Tier 2 bundle, but never got the Tier 3 offer, right?

Blackhand_KO's avatar
Blackhand_KO
7 years ago

Hello, I inquired about unable to purchase Tier 3 bundle, 2 weeks ago.

https://answers.ea.com/t5/Technical-Issues/Tier-5-Bundle-has-Disappear/m-p/7404811#M1231

But there are no modification about this issue, even though there were some client updates.

They has sufferd from this issue more than 1 month. Releasement of Tier 6 and 7 bundle without fixing there problem make them hurt.

My pals wanna know : ①Is there any progress? ②When they can purchase Tier 3 and higer tier bundles?

EA_Grasshopper's avatar
EA_Grasshopper
Icon for EA QV Team rankEA QV Team
7 years ago

Hey @Blackhand_KO  thanks for following up again! Sorry to hear your friends still haven't been able to see the other promo offers. Can I ask if they have tried reinstalling the game on their device? Please make sure they have their account linked in some way either to Email, Facebook, Google Play Games or iOS Game Center before reinstalling. They will be able to relink their account again.

    • EA_Grasshopper's avatar
      EA_Grasshopper
      Icon for EA QV Team rankEA QV Team
      7 years ago

      Thank you @Blackhand_KO for following up and apologies this is still an issue. I'm going to pass this info along to the team but in the mean time, can I ask you to ask your friends to try one more thing and clear their cache for both Rivals and Google Play? That might trigger the offers to show again. Let me know if that works or not. Thanks!

      • Blackhand_KO's avatar
        Blackhand_KO
        7 years ago

        Hello @EA_Grasshopper , I told your ask to my friends and they tried it. 

        Unfortunately, There are NO Tier Bundle offer in promo tab after clearing cache of both Google Play Store and C&C Rivals.

        One of my friend said, he is willing to provide his account to fix it. (unless there are too much interruption for his playing)

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