Forum Discussion

ReDarh01's avatar
ReDarh01
14 years ago
Solved

Unable to get Origin Log On to connect

System: Windows 7 [64] Have the Command & Conquer the Ultimate Collection Downloaded the download file from origin and opened and installed. Went to use for the first time and get - "You must be o...
  • Anonymous's avatar
    Anonymous
    14 years ago

    From what I'm seeing on the Origin forums, this issue seems to stem from antivirus preventing the connection.

    Try and disable them (and not just your firewall) and while you're at it, add Origin to the whitelist of said antivirus/firewalls and tell us if the issue persists. 🙂

ReDarh01's avatar
ReDarh01
14 years ago

Took all firewalls down and restarted computer - same- would not connect.

Can be logged into EA.com and tried to get it to connect - nothing - keeps saying that I am not connected to the internet.

My system is going into the local shop next week for a tune-up. Will ask them if they can get this to connect.

Anonymous's avatar
Anonymous
14 years ago

>My system is going into the local shop next week for a tune-up. Will ask them if they can get this to connect.

This is definitely a software issue I doubt they'll have any more luck. But Origin is in online mode, right?

  • ReDarh01's avatar
    ReDarh01
    14 years ago

    Lets make sure we are talking the same - Origin on line - I can log into my account at Origin.com or the EA.com account.

    It is when I use the desk top short cut to the file Origin.exe that starts the program (Download Origin) - the log in comes up - fill in the required information - hit submit - comes back telling me that I must be on line. To me - the program is not getting out to the internet to connect and confirm.

    Don't know if there is something in the Explorer that might be stopping. Still working on it.

    • Anonymous's avatar
      Anonymous
      14 years ago

      Hm... I don't have any idea what might be causing this. Try asking here, this is the Origin board.

      • Anonymous's avatar
        Anonymous
        14 years ago

        From what I'm seeing on the Origin forums, this issue seems to stem from antivirus preventing the connection.

        Try and disable them (and not just your firewall) and while you're at it, add Origin to the whitelist of said antivirus/firewalls and tell us if the issue persists. 🙂

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