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Mydreamsource's avatar
8 years ago
Solved

Yuri's revenge on the house, now not in my game dash. Help me get it back?

Hey guys.  I got Yuri's revenge when it was on the house a while back.  Now it's not showing up in my game library.  Do you guys know why it's disappeared or is there an EA person who can check my account history and restore the game back? 

Thanks

  • @Mydreamsource Hi, I was able to take a look at your account and I can't see any reference to the content being added. I can see other OTH games being added, but nothing about Yuri's Revenge. You can check your Order History by going here, you should see the same info I can: https://myaccount.ea.com/cp-ui/orderhistory/index

    Is it possible that you have another account that you may have used before? Perhaps if you try to log in with details you may have used around the time of the promo you'll get lucky and find the account with the game. 

    Thanks. 

2 Replies

  • @Mydreamsource

    Are you sure it didn't end up hidden accidentally? You can check that by opening Filters and enabling "hidden games".

    That said, it disappeared from my account too (though it was duplicate so it wasn't a real problem to me), and I've heard a few more similar reports...

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    8 years ago

    @Mydreamsource Hi, I was able to take a look at your account and I can't see any reference to the content being added. I can see other OTH games being added, but nothing about Yuri's Revenge. You can check your Order History by going here, you should see the same info I can: https://myaccount.ea.com/cp-ui/orderhistory/index

    Is it possible that you have another account that you may have used before? Perhaps if you try to log in with details you may have used around the time of the promo you'll get lucky and find the account with the game. 

    Thanks. 

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