Forum Discussion

IamKaDeN's avatar
9 years ago
Solved

Activation Limit on serial number exceeded.

"The activation limit for this serial number has been exceeded! Contact customer support for more information." I am trying to play this on steam and I came across this. I had installed this game on several PCs so it might be the issue? Please help!

7 Replies

  • Anonymous's avatar
    Anonymous
    9 years ago

    I purchased this from steam, it's not installed on any computer now , why do I get this message when I try to run MY GAME.

  • My old PC bit the dust so bought a new one. I installed Dead Space on my new one and when I clicked play, I get "For security reasons only a limited number of machines can ever be licensed by a single purchase. Please purchase another registration code, reinstall and try again." When I bought the game, Origin didn't exist. Once I got this message, I checked EA forums and saw that others have this problem. On one, some EA tech person said that he/she needed to create an Origin account and install the game that way. I tried that and am getting the same message about my code. Tried the chat function three different times and still can't play. 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    8 years ago

    @DarthGangrenous  You should be able to use the Authorization Tool here to de-authorize the game and so allow new installations: http://activate.ea.com/deauthorize/

    If you have difficulty with that then please make contact with an EA Game Advisor for assistance. Click the following link to get started: http://help.ea.com/en/contact-us/new/?category=demo-beta

    For help on how to contact an Advisor please use this link: http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...

  • Norton is blocking the Authorization Tool link and the download came with a virus.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    8 years ago

    @DarthGangrenous Sometimes Norton and other anti-virus programmes can throw up a false positive, there is no virus in the download. I downloaded the tool myself and had no issue using it. 

  • You just need to contact a customer and it will solve you easy! I just solve it a few second with a nice guy , dont remember his name , i was like Vivek ( i think ) . But it solved the problem fast.

    You just need to press a few things !

    https://help.ea.com/en/contact-us/

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