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Anonymous's avatar
Anonymous
Not applicable
13 years ago

Brand New Dead Space 3 Came With No Online Pass

I picked up my preorder from Gamestop today. I opened up the case and inside the manual was crumpled up, and there's no online pass. I asked a buddy and she said that there should have been one attac...
EA_AgentX's avatar
EA_AgentX
Icon for EA Staff rankEA Staff
13 years ago

Hey,

I'm really sorry to hear that you're missing the Online Pass for Dead Space 3 on the PS3.

Actually, the Online Pass comes on a seperate slip of paper from the manual, which should not be crumpled.

Was the game sealed when you picked it up from Gamestop?
Did you ask them about it?
Are you missing your pre-order code as well? (It should be on your receipt.)


I definitely want to make sure you get taken care of as soon as possible.
Please post back with more info so we can get you sorted, or, you can contact an Advisor at the EA Help Center for code issues at http://help.ea.com/contact-us


Thanks!


X

  • Anonymous's avatar
    Anonymous
    Not applicable
    13 years ago
    The game was sealed with no extra paper in the case after removing the plastic wrap, only The manual. I have not contacted gamestop yet, but I did get my preorder code. I suppose if I had to I could exchange the game for a new copy with the code not in it, but was trying to work around doing so.

    Thanks
    • EA_AgentX's avatar
      EA_AgentX
      Icon for EA Staff rankEA Staff
      13 years ago

      That's odd. I would first recommend contacting GameStop for an exchange.

      You will need your receipt/proof of purchase and advise them that the product they sold you was incomplete and you'd like an exchange for a sealed copy. When you get the copy, open it in the store to verify the Online Pass is included.

      If they refuse, please add a comment on your case at the EA Help Center with a picture of your game case and receipt. You can do this by going to http://help.ea.com and login. Check under My Cases for case 07606408.


      Thanks!

      X

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