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Kradok227's avatar
Kradok227
3 years ago
Solved

Chapter 9 Glitch - Can't progress story

Just escaped the Valor with the singularity core, had the conversation with Kendra about the crew deck door now being unlocked, but haven't got a notification to say that Chapter 9 is complete, no ac...
dead space
technical issues
  • EA_Shepard's avatar
    EA_Shepard
    2 years ago

    Hey everyone,

    Thank you all for the feedback. It has been forwarded over to the team each chance I get. As of now, there has not been a new update. Currently, the only viable workaround is a new game that we know is not fun, or loading a save in a previous chapter.

    If you load a previous save, save it as a new save file, close the game, and reload into the new save file.

    I know this is not ideal, but at the moment I am afraid that is all of the info we have from the team.

    Under investigation. Accepting as solution for visibility purposes only.
Kradok227's avatar
Kradok227
3 years ago

So, just completed Chapter 9 on my new game and can confirm it works. I'm now on Chapter 10 and have got the achievement. 

Its a crap work around seems as I put 7+ hours into my first save for nothing, but at least I can carry on with the story again.

If you want to make a new save and run through real fast on "Story" like I did that's up to you. Everything dies In 1-2 shots and you self heal on that difficulty so takes very little time at all to get back to Chapter 8. Raise your difficulty back up before fighting the leviathan again so you start Chapter 9 on your required difficulty so you can still get the missing achievement.

Hopefully they can patch it out soon, but this is my work around for now.

EA_Illium's avatar
EA_Illium
Icon for Community Manager rankCommunity Manager
3 years ago

Hey Everyone, 

Thanks for sharing what you are experiencing with Dead Space, I wanted to check first if anyone is still running into this issue. 

If so would it be possible to get the following information?

Platform:
PSN ID/Xbox GT:
Region:
Are you using an internal or external drive?
Are you using an HDD or SSD?
Date this issue started (is it still happening?)?
Is anything else happening?
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag

  • Shurpurd's avatar
    Shurpurd
    3 years ago

    Hi I'm still having this issue. Like everyone says chapter 9 just doesn't end, and chapter 10 never starts. Daniels gives the audio cue to go to crew deck but the door remains locked and there's no main objective. I backtracked and made a save on the valor and tried replaying it multiple times but no luck at all. 

    Platform: PS5

    PSN ID: Shurpurd

    Region: US

    Internal SSD

    The issue started yesterday when I got to the end of chapter 9 and it's still happening. 

    • iap070d56tsc's avatar
      iap070d56tsc
      3 years ago

      I would like to finish it before Hogwarts release

      • goatsorcerer's avatar
        goatsorcerer
        3 years ago

        Just tried again and still no luck. 
        Reverted to previous save, same issue. 

        Uninstalled and reinstalled the game and loaded up a previous save, same issue. 
        even tried to see if getting another trophy would pop but don’t have any that I can get at this stage in the game that isn’t locked. 

  • Jaggs340's avatar
    Jaggs340
    3 years ago

    Platform: PS5

    PSN ID: Jaggs340

    Region: North America 

    Internal drive

    SSD

    It started on 1/30/23. yes it is still happening 

    I can no longer progress in the game at all 

    • BillHicks6666's avatar
      BillHicks6666
      3 years ago

      Is it after yesterday's update this occurred?  Same happened to me on Chapter 7 (see other thread).  Story progress broken. Think update may have corrupted save as it's a new version of game. When I first loaded after update all mission listings were blank and my security level had gone from 3 to 1. All the save stations in game were blocked too. I had to revert to older save and reboot.

    • BENJIC86's avatar
      BENJIC86
      2 years ago

      I am the latest victim, I just cant believe this bug still havent been fix for such a long time, and it is the worst bug i ever encounter in my gaming experience.

      • EA_Shepard's avatar
        EA_Shepard
        Icon for Community Manager rankCommunity Manager
        2 years ago
        @BENJIC86 Can i get the following

        Platform:
        Which console generation do you have?
        What is your Gamertag/PSN ID?
        Date/time issue occurred
        What type of issue do you have?
        Summarize your bug
        How often does the bug occur?
        Steps: How can we find the bug ourselves?
        What happens when the bug occurs?
        What do you expect to see?
        PS4 Crash Reporting: Please copy the text you put in the crash report here.
        What is the AMD or Nvidia Model Number of your graphics card?
        Enter RAM memory size in GB (If applicable)
        Is the game installed on HDD or SSD?
  • Kradok227's avatar
    Kradok227
    3 years ago

    Hey, thanks for reaching out. Glad to see this issue is being looking into! My info is as follows:

    Platform: Xbox Series X

    Xbox GT: ClownAndAGun

    Region: United Kingdom

    Internal Drive

    SSD

    Date this issue started: Sunday 29th Jan

    Screenshot shared with my original post at the top of this thread.

    Issue is still there, atleast for my original "corrupt" save. Error didn't occur on my 2nd game file.

  • bansz's avatar
    bansz
    3 years ago

    Dear All,

    Platform: PS5
    PSN ID/Xbox GT: Bansz94
    Region: Central Europe/Hungary
    Are you using an internal or external drive? Only internal storage
    Are you using an HDD or SSD? Only internal storage
    Date this issue started (is it still happening?) 31.01.2023
    Is anything else happening? Everything else works fine.
    If possible, share a Screenshot or Clip... Attached the screenshots.

    Thank you very much, I have 15 hours in the game, and i don't want to start it again..

    Best Regards

    Bence

  • Antonline87's avatar
    Antonline87
    3 years ago

    having same problem 

    Xbox series x 

    Antonlive 

    uk 

    internal ssd

    happend 1st February at 6:45 pm

    tried doing a side mission to see if would help but it didnt

  • undeadwarclown7's avatar
    undeadwarclown7
    3 years ago

    PSN id: undeadwarclown 

    platform: PS5 
    Region: NA

    SSD

    Started happening like a day or two ago 

    All that happens is I finish escaping, the cutscene plays, and you have the conversation at the end and it will only give you a side objective. You also do not receive the achievement. I have replayed the objective several times and the same thing happens each time. I do not have a save before the last objective of the mission. 

  • mild561's avatar
    mild561
    3 years ago

    Platform: PS5
    PSN ID: mild561-
    Region: USA/North America
    Are you using an internal or external drive? Internal M.2 SSD
    Are you using an HDD or SSD? SSD
    Date this issue started (is it still happening?)? Encountered on 01/31/23 and is still present

    Sadly having the same issue on my second play through with NG+. Currently using the run to wrap up remaining trophies before attempting Impossible and unfortunately cannot process further. Attached image highlighting locked Crew Deck door on the bridge as well as lack of current main objective.

      • psyco1988's avatar
        psyco1988
        2 years ago

        Still same issue on PS 5 Digital Version, Hard difficulty. Warhead keeps reloading when returning to the warhead room. Please fix this, otherwise I can't get the last trophies. Plus I've restarted the game from the beginning and the problem remains, very frustrating.

  • Adwil24's avatar
    Adwil24
    3 years ago

    Platform: PS5 (Disc)
    PSN ID: Adwil24
    Region: UK
    Are you using an internal or external drive? Internal Storage
    Are you using an HDD or SSD? Original SSD
    Date this issue started (is it still happening?)? January 31st

    After exiting the Valor, audio clip plays noting someone had opened the door on the bridge to the crew deck. This can be listened to from Chapter 9 audio logs, but last log space still blank. Crew Deck door is locked red. 

  • goatsorcerer's avatar
    goatsorcerer
    3 years ago

    Platform: PS5
    PSN ID/Xbox GT: goatsorcerer
    Region: Australia
    Are you using an internal or external drive? Internal
    Are you using an HDD or SSD? SSD
    Date this issue started (is it still happening?)? 30/01/2023
    Is anything else happening? Occasionally when loading the first time the camera will be zoomed in what almost appears like first person view/mode. Restarting the application will fix this but the issue of being unable to progress from chapter 9 to 10 (as detailed above) is still happening

    • goatsorcerer's avatar
      goatsorcerer
      3 years ago

      I haven’t played the game in over a week because of this. 
      Was really enjoying it but not that keen on dumping a whole bunch of time to get back to where I was and potentially running into the same issue. 

      • Jaggs340's avatar
        Jaggs340
        3 years ago

        Same here, I haven’t played the game in a week. This is a huge disappointment from EA. My friends legit didn’t buy the game after I told them about this bug 

  • Jaggs340's avatar
    Jaggs340
    3 years ago

    Any update this game is legit not playable for all of us waiting here? The problem needs to be fixed or we need to get our money back 

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