Hello,I have purchased Dead Space 2, citing Steam:Apr 14, 2015 - Activated as part of: Dead Space 2 RetailI have tried the guides on the Answers HQ and other forums, but get stuck on the last step of contacting EA. I tried 2 browsers, disabling adblocks... I have screenshotted the issue.Any help would be appreciated.Best regards,97koka

@97Koka Change the options to something account related. This was brought up to the team so they are looking into the site itself.

Dead Space 2 no support option for getting new serial number

EA_Shepard
Community Manager
3 years ago
@97Koka Were you able to get in touch with support?
97Koka
3 years ago
Hello,
Unfortunately, no. I may be doing something wrong.
These are my steps:
1. go to help.ea.com/contact-us(logged in with my account)
2. Selected Dead Space 2
3. Platform - PC
4. Codes and promotions
5. Invalid code
6. Select contact option - here starts trouble
After this step, a page appears with my case info and title "RECOMMENDED SUPPORT OPTION", and I can't see any support option? What are even support options? E-mail? Live chat? If they are, they are not appearing as options.
At the bottom of the page is link to Answers HQ, where I am now asking for help. Again, I'm screenshoting my screen at the step where I'm stuck.
Best regards and thanks for the help,
97koka
EA_Shepard
Community Manager
3 years ago
@97Koka Change the options to something account related. This was brought up to the team so they are looking into the site itself.
97Koka
3 years ago
@EA_Shepard Thank you, this works! It clearly shows the whole missing e-mail form which I have submitted just now successfully. I hope they won't be too confused by my case.

Thank you very much!
EA_Shepard
Community Manager
3 years ago
@97Koka wrote:
@EA_Shepard Thank you, this works! It clearly shows the whole missing e-mail form which I have submitted just now successfully. I hope they won't be too confused by my case.

Thank you very much!

You are most welcome!

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