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Nerdy_Niqua's avatar
2 years ago

Dead Space PS5 initial disk download crashes

I’ve purchased the Dead Space game disk and noticed when loading it up to get started, it would download to 77% or 25gb out of 31 gb before it crashes as says “cannot install”. I’ve tried all the solutions the other players suggested and I’ve did a full check on my system, psn, internet, reset license, the whole works. I’ve decided to contact EA help to get this resolve with a possible solution since I already purchase the game and can provide all proof of this just in case it is in question. I am getting atleast 5 different EA support experts thats giving the same links and similar responses. In fact, I am getting links for how to resolve a digital download when I have specifically stated that the game I have is on a disk. Interesting. Well, purchase this game at your own risk or possible get a run around with multiple people. I suggest do not waste your money or time.

1 Reply

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @Nerdy_Niqua 

    Thanks for taking a moment to share what you are running into with Dead Space, To check does this happen to any other account on the PS5? 

    Also, to check if is possible to test the disc on a friend's console to see if the game can fully install?

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