Hi,
I have an issue with Dead Psace 3 when trying to click on "Downloadable Contents" it appear with a message stating "cannot retrieve information from origin. Please check connection and try again".
What should I do?
Another dutchie reporting here, i have exactly the same problem, my ISP is UPC.
Here is my traceroute.
Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 192.168.1.1 1 0ms 0ms 0% 26 / 26 0ms / 1ms
h137001.upc-h.chello.nl 62.194.137.1 2 7ms 8ms 0% 26 / 26 6ms / 17ms
* Unknown Host * 212.142.51.209 3 8ms 7ms 0% 26 / 26 5ms / 10ms
* Unknown Host * 212.142.7.1 4 9ms 8ms 0% 26 / 26 6ms / 12ms
* Unknown Host * 84.116.244.21 5 10ms 13ms 0% 26 / 26 10ms / 63ms
* Unknown Host * 84.116.138.81 6 103ms 100% 0 / 25
us-was03a-rd1-xe-0-3-0.aorta.net 84.116.130.66 7 99ms 101ms 0% 25 / 25 98ms / 115ms
us-was02a-ri1-ge-4-1-0.aorta.net 84.116.130.206 8 99ms 98ms 0% 25 / 25 93ms / 112ms
Eth1-7.edge03.abn-iad.ea.com 206.126.236.55 9 106ms 100% 0 / 25
* Unknown Host * 159.153.225.5 10 109ms 100% 0 / 25
* Unknown Host * 159.153.225.30 11 99ms 105ms 0% 25 / 25 98ms / 209ms
meav5-pub.pt.iad.ea.com 159.153.226.105 12 106ms 105ms 0% 25 / 25 104ms / 108ms
I also tried everything EaBastian said, with no succes.
Oh to add, my friend wich i play Co-op with lives in poland, and his downloadable content works fine.
Seems the country-related thing is true.
Gonna have to agree here, this is very suspicious. I've been trying to link this thread to EA support but I keep getting cookiecutter copy/paste replies ☹️
See the "spoiler" below to see the email I've sent to support (in Dutch). Recognizable?
Stefan,
Wow. You put a lot of effort into identifying and (to no avail) solving this issue.
If they decide to copypasta now... well, that'd just be evil... or a bot.
Clearly we need to get more users to link this thread to get it more attention.
If the thread gets big enough hopefully EA will do something to solve the issue before it blows up into their faces.
Come on EA, even if a lot of us did not have to pay much for this game, it is still you responsibility to have it running smoothly.
Or to at least give us some kind of reply, rather than throwing it back to us.
Even if it's just a: we're working on it, it's still better than letting people guess in the dark.
I think we have given you guys a lot of info from our side, so maybe we could get some from your side.
It is 6 months since I played DS3 with no problems, I was able to access the "downloadable content" with no problems. Now I found that Dead Space 3 Awakened is out. I installed the game again, started and clicked "downloadable content" but it said "in game origin is not available" WTF...
After some research I found a solution to the problem, run the game in windowed-fullscreen mode. I was so happy but not for long... well guess what, the problem with "Cannot retrieve information from Origin. Please check connection and try again." appeared instead and by the look of it the problem is here pretty long time looking at the date of the 1st post (05-02-2013).
I have tried everything in this topic to fix it but it still does not work. My PC is still same like 6 moths ago when everything was working, my ISP is also still the same (Telefónica O2 Czech Republic) and a friend of mine who is working for them told me that the problem is not on their side, they are not blocking me so where is the problem... ?
Well I know where it is in EA and it looks like they don't give a **bleep** about it since they did not fixed any of the 2 problems above.
I have 8 games in my origin account and this is the second time since I am not able to play a game. On the other hand I have collected 148 games in my steam library during 6 years and only once I was not able to play a game, it was just not working on my PC... so they gave me my money back.
See EA, you should learn from pros and fix your **bleep** together already because this is getting anoying.
