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12121221221's avatar
12121221221
2 years ago
Solved

[EA app] Dead Space 2 does not Launch

Hi, I can't start Dead Space 2 via EA-Launcher. I get the following error message: "Your game failed to launch. An error on our end caused your launch to fail. Try again a little later."

I am in contact with EA-Support for a week now and all im getting is, what feels to me, time-stalling on their part. I ve basically given up. I found this: https://answers.ea.com/t5/Other-Dead-Space-Games/Old-Report-Dead-Space-2-won-t-launch-from-EA-App/m-p/12408032/highlight/true#M17154

But so far Ea didn't try to renew my licence, allthough I asked them to multiple times. Just for clarification: I did all the stuff like uninstalling the game, launcher, clearing cache and so on.

  • EA_Shepard's avatar
    EA_Shepard
    2 years ago

    @12121221221 Thanks, so here is what I would first recommend trying

    EA App's Cache (Top Left Menu > Help > App Recovery)

    Delete Windows Temp Files

    • First, make sure you close as many programs as you can
    • Press the Windows key + R, go into the file explorer
    • Type in %temp%, and hit Enter
    • Delete everything it allows you to delete
    • Reboot the PC

    Optional Registry clean-up

    • install CCleaner (it's free) from here
    • Run Registry cleaner
    • Click review selected issues
    • Do you want to back up? No
    • Click Fix all selected issues
    • Make sure the EA app or other launcher is closed.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%
    • Navigate to Electronic Arts\EA Services
    • In the license folder, you can delete all the files

5 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @12121221221 This error is tough because rarely is it the same reason why it happens for each player. It could be a license issue but it could be a permissions issue in Windows. Can you let me know which of the following you have tried that way you aren't repeating steps that didn't work.

    Cleared the EA app cache?

    Did you repair the game?

    Install the game and EA app on the same drive?

    Run as admin?

    Delete all files within the license folder.

  • 12121221221's avatar
    12121221221
    2 years ago

    Cleared the EA app cache?

    >> Yes.

    Did you repair the game?

    >> No. But I reinstalled it.

    Install the game and EA app on the same drive?

    >> Yes.

    Run as admin?

    >> Haven't tested.

    Delete all files within the license folder.

    >> Haven't tested.

    Thanks for your reply. It's been two weeks now, by now I uninstalled the game and have just finished a complete playthrough on my brothers steam-account. I'm done with it.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @12121221221 Thanks, so here is what I would first recommend trying

    EA App's Cache (Top Left Menu > Help > App Recovery)

    Delete Windows Temp Files

    • First, make sure you close as many programs as you can
    • Press the Windows key + R, go into the file explorer
    • Type in %temp%, and hit Enter
    • Delete everything it allows you to delete
    • Reboot the PC

    Optional Registry clean-up

    • install CCleaner (it's free) from here
    • Run Registry cleaner
    • Click review selected issues
    • Do you want to back up? No
    • Click Fix all selected issues
    • Make sure the EA app or other launcher is closed.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%
    • Navigate to Electronic Arts\EA Services
    • In the license folder, you can delete all the files
  • IAL_69's avatar
    IAL_69
    2 years ago

    Doesn't help, the game still refuse to start.

  • 27f4c661c72b5eb's avatar
    27f4c661c72b5eb
    2 years ago

    Hi

    same situation for me.

    I try to find a workaround without a success : there's a product key in the game properties but no way to apply it ☹️.

    And it's a shame that the Community manager close each time this topic (several ones opened and closed without a solution nor escalation to EA technical team)

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