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razortongue's avatar
2 years ago
Solved

[EA app] Dead Space 2 "Failed to launch game"

Hi,

I'm having trouble starting Dead Space 2 on Windows 11 using EA App ("Failed to launch game. / An error our end caused the launch to fail. Try again little later.")

I tried steps from:

https://answers.ea.com/t5/Other-Dead-Space-Games/Old-Report-Dead-Space-2-won-t-launch-from-EA-App/m-p/12573775/highlight/true#M17267

-reinstalled and repaired DS2 and EA App,

-cleared cache/temp,

-updated all the drivers,

-tried Compatibility Administrator (32-bit) fix for DeadSpace2.exe (ProcessorCountLie and ProcessorCountLieHybridCPU),

-running EA App / DS2 as an admin.

Also created help ticket with support, but we've run of things to try (it was basically the same list) - also my game is visible in EA App on all my PCs as "Dead Space 2"

whether installed or not, but on Help.EA.COM in game list I see only Dead Space 1 and Dead Space 3 (DS1, 2 and 3 was a bundle I've bought long time ago).

Please, help - I can supply any logs etc.

  • @razortongue 

    Can you attach a DxDiag?

    Also, look at your Reliability monitor and attach this file:

    • Press the Windows key and "R" at the same time.
    • Copy and paste "perfmon /rel" (without the quotes) in the new Window > hit “ENTER”
    • Look if it has entries for the game executable or EA app.
    • If yes double click at the last entry for the game executable or EA app, copy the info, and save it to a text file.
    • Once saved attach it to the thread.

9 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @razortongue 

    Can you attach a DxDiag?

    Also, look at your Reliability monitor and attach this file:

    • Press the Windows key and "R" at the same time.
    • Copy and paste "perfmon /rel" (without the quotes) in the new Window > hit “ENTER”
    • Look if it has entries for the game executable or EA app.
    • If yes double click at the last entry for the game executable or EA app, copy the info, and save it to a text file.
    • Once saved attach it to the thread.
  • I've managed to get Dead Space 2 in a seasonal sale on the other platform.

    It works on Windows 11 after applying compatibility console fix (used both ProcessorCountLieXXX fields).

  • Yes, please close the thread.

    I think it was some problem with eligibilities, as DS2 was available in my EA App, but didn't show in My Games on EA.Com website.

    Unfortunately, game needs to be run as an admin with Compatiblity console fix (fake processor number), but it doesn't impact gameplay.

  • Hi,

    it's a shame that you close a topic because it's working after buying on another platform...

    There's a lot of identical tickets which were opened and closed without a solution : I'm in that case and don't want to spend money to rebuy a game because EA has a default service : that's their duty to fix it.

    Should we move to a class action to force them to have a look ?

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @27f4c661c72b5ebf If you are still having an issue, we can still assist. We don't close threads unless there is necro posting, or the thread is getting out of hand. Players can still post on any thread that relates to the issue they have.

  • Hi,

    thanks to be so positive, but the fact is that I've read a number of posts with the same problems and no solution identified but ticket closed.

    I've open a new ticket and complete it a few minutes ago because I've also found that Dead Space 2 is no longer distributed by EA and, if I understand well, people can continue to use it if it's already installed and working but it's no longer possible to make a fresh install. Am I correct ?

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @27f4c661c72b5ebf If you have the game, you can play the game. I just downloaded it in Steam and the EA app to test it. There are some features that are offline like a co op mode but the single player aspect itself works.

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