Forum Discussion

Newcomer

3 years ago

Solved

Game launches, but cannot click on menu

Hey all, running the EA Play Pro version of the game on PC, and the game will launch, but the main menu is A) laggy, takes several seconds to register my mouse has hovered over a new option and B) do...

dead space

technical issues

EA_Illium
3 years ago
@TheYowie can we try the following steps and check if this continues?

Make sure the game is installed on an internal SSD (versus HDD or external SSD connected via USB)

Run the System File Checker tool then Check for Windows and GPU updates

EA App's Cache (Top Left Menu > Help > App Recovery)

Repair Games (Go to My Collection > Select the tile Dots > Repair)

Check for other applications that may be limiting EA App or Game performance

Put your device in a Clean Boot then launch the game

Thanks!

TheYowie

3 years ago

Hi all,

I have the same issue, game is installed on NVME SSD, reinstalled etc.

See attached DxDiag

DxDiag.txt104 KB

EA_Illium

EA Staff (Retired)

3 years ago

@TheYowie can we try the following steps and check if this continues?

Make sure the game is installed on an internal SSD (versus HDD or external SSD connected via USB)
Run the System File Checker tool then Check for Windows and GPU updates
EA App's Cache (Top Left Menu > Help > App Recovery)
Repair Games (Go to My Collection > Select the tile Dots > Repair)
Check for other applications that may be limiting EA App or Game performance
Put your device in a Clean Boot then launch the game