Forum Discussion

Theranyx's avatar
Theranyx
13 years ago

Re: Activation limit for a serial number has been exceeded & EA Customer Support Representative failed to respond.

Thanks for the link to the tool, I have run that tool several times prior to actually requesting support, but every time I run it and it completes, it provides me with a completely blank web page in all of the browsers that I have tried; IE7, Firefox, Chrome.

 

It doesn't display anything that I could use. The URL string the software spits out, complains about not being able to connect to a resource on a server over a SSL connection.

 

This is the result that I get in my address bar:

 

https://activate.ea.com [intentional space] /deauthorize/licenseinfo.php?<br%20/><b>Warning</b>:%20%20fsockopen()%20[<a%20href='function.fsockopen'>function.fsockopen</a>]:%20unable%20to%20connect%20to%20ssl://10.102.219.97:8443%20(Connection%20timed%20out)%20in%20<b>/opt/www/apache-2.2.11/htdocs/deauthorize/securom_request_helper.php</b>%20on%20line%20<b>80</b><br%20/>id=ee475a0d3f562083578fb0313902380c

5 Replies

  • Theranyx's avatar
    Theranyx
    13 years ago

    Seems it doesn't like to post that URL link fully whether I put it inside a code box or a spoler tag

     

    EDIT: I have updated the above post with the full URL.

  • Theranyx's avatar
    Theranyx
    13 years ago

    Is there any other advice anyone could share, other than phoning the support number? I don't really have the money to be held in a ~40 minute queue on a premium rate 0870 number just to speak to a representative.

    Many thanks! 🙂

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    13 years ago

    Hi deadlyphoenyx,

    I apologize for the negative experience you have had with our customer service. Did you happen to get the name of the person who became unresponsive? Contacting an EA Game Advisor is the way to have your activation limit reset so I do recommend you try to contact another advisor via live chat.

    Regards,

    Barry.

  • Anonymous's avatar
    Anonymous
    13 years ago

    I"m trying to contact an EA Game Advisor via live chat but it seems always waiting!! I have the same problem with dead space 2 in steam

    i known my words will fall in greedy corporate ears but this kind of DRM does not help the fight against piracy at all, you make it harder for the gamer that buy the original game!!! than for the useless pirate.

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    13 years ago

    nekomata3,

    Our advisors can be quite busy, please be persistant and you will get your issue resolved.

    Barry.

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