Forum Discussion

Theranyx's avatar
Theranyx
13 years ago

Activation limit for a serial number has been exceeded & EA Customer Support Representative failed to respond.

Greetings everyone, A while ago I purchased Dead Space 2 through Steam and recently I reached my maximum limit of activations with my serial number. Prior to this issue, I didn't know about the seri...
Theranyx's avatar
Theranyx
13 years ago

Seems it doesn't like to post that URL link fully whether I put it inside a code box or a spoler tag

 

EDIT: I have updated the above post with the full URL.

Theranyx's avatar
Theranyx
13 years ago

Is there any other advice anyone could share, other than phoning the support number? I don't really have the money to be held in a ~40 minute queue on a premium rate 0870 number just to speak to a representative.

Many thanks! 🙂

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    13 years ago

    Hi deadlyphoenyx,

    I apologize for the negative experience you have had with our customer service. Did you happen to get the name of the person who became unresponsive? Contacting an EA Game Advisor is the way to have your activation limit reset so I do recommend you try to contact another advisor via live chat.

    Regards,

    Barry.

    • Anonymous's avatar
      Anonymous
      13 years ago

      I"m trying to contact an EA Game Advisor via live chat but it seems always waiting!! I have the same problem with dead space 2 in steam

      i known my words will fall in greedy corporate ears but this kind of DRM does not help the fight against piracy at all, you make it harder for the gamer that buy the original game!!! than for the useless pirate.

      • EA_Barry's avatar
        EA_Barry
        Icon for Community Manager rankCommunity Manager
        13 years ago

        nekomata3,

        Our advisors can be quite busy, please be persistant and you will get your issue resolved.

        Barry.

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