EA_Illium
EA Staff (Retired)
EA Staff (Retired)Re: PC Camera Forcibly pointing toward the floor
Hi @slaytallica8895 To check if you remove all usb devices and just try mouse and keyboard does this continue to happen?
Forum Discussion
4 Replies
Hi, yes I did remove all USB devices and the problem is still occurring.
EA_IlliumHi @slaytallica8895 Thanks for trying that.
can we try the following steps and check if this continues?
- Make sure the game is installed on an internal SSD (versus HDD or external SSD connected via USB)
- Run the System File Checker tool then Check for Windows and GPU updates
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Repair Games (Go to My Collection > Select the tile Dots > Repair)
- Check for other applications that may be limiting EA App or Game performance
- Rolling back your GPU drivers to a previous version then test
- Put your device in a Clean Boot then launch the game
Thanks!
Hi, I should have mentioned that this is on the Steam version of the game
- EA_Illium@slaytallica8895 we can still try most of the steps above, beside the clear cache and repair the game. Instead, for those steps you can verify the game in your Steam Library.
