why do i not have coop on my deadspace 3 i recently recieved it from the simcity free game

I contacted EA support who were unable to provide any actual help trying to fix this. The best I could get was a link to a thread from February 7th I think with quite a few people having the same issue. There was no solution. I googled around a bit and found multiple other users with the same issue again with no solution. Looks like whatever this problem is either will not be getting fixed or it just goes away and no one bothers posting that it works for them now.