@Fred_vdp wrote:Looks like a copy/paste reply.
Usually support sends people to this forum if they don't know what else to do. I think you'll have to open a new support ticket and hope they connect you to a better support agent.
This was already escalated from regular phone and chat support to their "specialist" team, who sent that response... Also there are numerous other threads about the same issue, all unresolved. Guess you don't get worst company awards for nothing...
@snow0815 wrote:
@Fred_vdp wrote:
Looks like a copy/paste reply.
Usually support sends people to this forum if they don't know what else to do. I think you'll have to open a new support ticket and hope they connect you to a better support agent.This was already escalated from regular phone and chat support to their "specialist" team, who sent that response... Also there are numerous other threads about the same issue, all unresolved. Guess you don't get worst company awards for nothing...
The threads on Answer HQ are unresolved because there's literally nothing the community can do about this.
EA's support is actually praised as one of the best in the gaming industry. Occasionally, however, you get connected to a support agent who doesn't know how to deal with a certain issue, which is when you best switch to someone else.
Interestingly, Steam's customer support is regarded as one of the worst in the industry, despite Valve being an excellent publisher and developer.
@Fred_vdp wrote:
@snow0815 wrote:
@Fred_vdp wrote:Looks like a copy/paste reply.
Usually support sends people to this forum if they don't know what else to do. I think you'll have to open a new support ticket and hope they connect you to a better support agent.This was already escalated from regular phone and chat support to their "specialist" team, who sent that response... Also there are numerous other threads about the same issue, all unresolved. Guess you don't get worst company awards for nothing...
The threads on Answer HQ are unresolved because there's literally nothing the community can do about this.
EA's support is actually praised as one of the best in the gaming industry. Occasionally, however, you get connected to a support agent who doesn't know how to deal with a certain issue, which is when you best switch to someone else.
Interestingly, Steam's customer support is regarded as one of the worst in the industry, despite Valve being an excellent publisher and developer.
Yes I used to like EA's support a lot, but then I took an arrow just lately it appears a bit clueless and powerless. What happened to the EA reps replying here? Pretty sure I saw posts from them here not too long ago.
And I agree completely, Steam support is absolutely dreadful. Email only, real slow and it appears those guys are so bored with their job they amuse themselves by deliberately misunderstanding everything on purpose or drawing things out and ignoring or deflecting questions until you just give up in disgust. They also like to resend the same canned reply over and over again, usually one that doesn't address the issue at all.
There are EA community managers on this forum who manage the forums, but they can't help with everything.
The best thing about Steam support is being able to just e-mail CEO Gabe Newell, which may get you better support than going through their official support channels.
