Bring me the heart of Snow White.
Right. I've unlocked the area of the Exalted Plains where the dragon is. (gotten zapped by it too). Killed a lot of creatures, gotten a regular wyvern heart... Finally found the Snowy Wyvern, killed ...
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It may be a glitch, try reloading a previous save from before. I've had things happen an I had to load a save from 2 hours prior an it worked. I hope you figure something out.
