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Anonymous's avatar
Anonymous
12 years ago

Cant download and install DLC. "Download Failed".

Alright, round #2...  even with the server fixes I am still unable to download DLC. 

Win 7 Pro 64-bit completely updated, no AV and no Firewall enabled.  Enabled DMZ through my router.

Completely uninstalled Dragon Age and deleted any folders left behind.  I flushed my DNS, and rebooted.

Installed DA Origins from DVD

Installed DA Awakening from DVD

Applied 1.05 patch

Started Dragon Age Updater Service from services.msc

Launched Application and Logged In, then went to the DLC option

Nothing is listed under Available Content

Dragon Age Awakening is listed under Installed Content

All of my DLC is shown under Downloading with a red exclamation mark - every item is Ready, but when I go to download it, it times out and fails.

100 Replies


  • @ifuritasfan wrote:

    Sir, Please allow me to clarify some points for you.

    You state

    "For those of us who have got things working through our own troubleshooting (for which having the retail discs and local copiers of things has helped immensely) it's not such a big deal"

    Allow me to point out to you, sir, that while you, or perhaps even I, are more than technically competent to obtain our own local copies of the DLC this is NOT let me repeat this NOT the agreed upon methodology that was created for users to obtain and install them. The correct and appropriate methodology is via the DLC download screen in program. The fact that this does not currently WORK is a big effing problem. It's a big effing problem because it is Bioware and it's parent company EA games reneging on a financial transaction to provide the paid for DLC in a manner agreed upon by the contractee (the purchaser) and then contractor (EA games and Bioware) to whit... via the aforementioned DLC download screen.

    Requiring users to make use of manual download and install IS a big deal... so please keep this in mind.

    Next you state.

    "

    For others, I HIGHLY recommend:

    a)  Verifying that all of your authorized DLC is reflected on your player entitlements page on the BSN, then;

    b)  Obtaining local copies of everything, including the 1.05 patch, and;

    c)  Doing a complete un-/re-install via EA/Origin, then using the local copies of any DLC that didn't get installed automagically."

    This is is not a FIX or a SOLUTION. This is a work around. Meaning that you have identified that there is a problem that is interrupting the standard workflow ... the proper methodology that was designed to work... is not working.

    The fact that EA games is refusing to fix this in a timely manner (180 days is an unreasonable amount of time) puts them in breach of contract and therefore I think a charge of Wirefraud might well be warranted http://www.law.cornell.edu/uscode/text/18/1343 And that falls under racketeering. They made a promise to provide a service and transacted moneys over wire and are failing to provide the promised service. Hence Wirefraud.

    I point this out because it seems to me that you have the mistaken preconception that this issue has been fixed. It clearly has not. And since nothing on my end has changed... it must therefore be a server issue, and therefore EA Games responssibility.



    Stripped of bogus legal jargon, the "work around" is accurate advice, and will solve most players' issues.

    Don't want to go through the hassle?  Don't have to.

    Want to play the game?  Then here's a way to do so.

    Want to claim "fraud", or any other pseudo-contractual breech?  Remember that the total limit on any court-imposed "remedy" is to refund the purchase price.  And you still won't be able to play the game!

  • Anonymous's avatar
    Anonymous
    12 years ago

    It's not about the amount, it's about the principle.

    If enough people demanded their full purchase price back EA would get real interested real fast.

    So long as we as a community do nothing, we are allowing ourselves to be treated in an unfair way.

    Holding EA accountable would show other companies they cannot get away with this and gamers don't want online activation that has zero benefit to us. If they want to take away what their customers paid for, they can pay us back.

  • Anonymous's avatar
    Anonymous
    12 years ago

    Exactly... it is... a lot of people can't right now because EA did something that only benefited them and now will not maintain it properly.

    End result... people are having a hard time playing the game they paid for.

  • Anonymous's avatar
    Anonymous
    12 years ago

    Well, I just reinstalled both origins and awakening today via steam after a fresh W7 install. I'm having the exact same issues. As soon as the game finished installing, I started it up and logged into my account. I then tried to download the dlc, as I always have in the past, but all of them simply failed to download. I'd love to see a real solution to this issue as soon as possible.

  • Anonymous's avatar
    Anonymous
    12 years ago

    I've just been hit by this issue (download failed for all DLC content after DA:O Ultimate installation to be specific) and I've read through the contents of this forum in the hope of finding a solution.

    Instead I found 's somewhat arrogant remark that we can just as well go to court, as the best we can get is a refund.

    Is an AE employee? If yes, I'd appreciate a conversation with his line manager.

    Shame.

  • Anonymous's avatar
    Anonymous
    12 years ago

    Well, it's nearly a week later and the exact same issue persists. I chatted with an EA tech support guy, but he just ran me through the same generic "fixes" that are plastered over the EA Help page. Eventually, he said that I have a connection issue and sent me to some site to fix my issue. Thing is, this is not an issue on my end, clearly. EA really should be seeking to fix this, and soon.

  • Anonymous's avatar
    Anonymous
    12 years ago

    same issue here.   just got it escalted to the "specialist" team as the tech guy who i talked had no idea was linking me to fixes that were not even the issue.

    in the mean time since i cant play the game.  hows yall day going?

  • i would like you to fix this why is this a problem maybe you guys should ask steam how they do this.

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