can't load files

I started playing dragon age inquisition again after a while. After starting the game the load button was kind of grayed out. I couldn't click on it so i tried starting a new game. So I did and tried loading my old save file via the new one. Well guess what? Nothing there!! If anyone knows how to ge my old files to my PS4 again I would be so happy. 

When i log in on the dragonagekeep I can see i got three characters but I can only load one logging in to my PS4, is it possible to move this to my ps4 in some kind of way?

Sorry for bad English!