My Character Record option is locked. And I contact support and we follo some troubleshoot step.
First I cleared my cache and checked it was locked.
Then I reinstall the game and I got issue with my save game data it wasn't loading.
So we tried restoring license and then Rebuild Database and tried again.
Now I somehow back into the game but my Character Record option is still locked.
Can you fix that bug soon please. Its been there since years
So That means I have to start from beginning.
But this bug is here for years I don't know why they can't fix it
Sadly, all patching stopped many years ago, and this is one of many different bugs that were never gotten too. I would love for every game to be released bug free, or patched to that status, but it will never happen with the complexity of games, and the vast variety of platforms and computers(with different programs on them) that they are played on. All it takes is one minor mistake, overlook, or even program interference and you get a bug. Luckily enough this one is easy to not get, just requiring you to do a prompted action.....sadly, once gotten, you are stuck with it until you start over before that point. Hopefully you have a save pre-bug, if you like your character, and hopefully you haven't proceeded too far....
Sorry, I don't have other options for you, and sorry, if the news is grim.
Good luck
