Constant crashes in dead trenches deep roads
So my computer is well above the necessary requirements and is windows 10 OS, but my game has started crashing in the dead trenches section of the deep roads constantly, nearly every battle. It stopp...
Forum Discussion
EA_Kent
Community Manager
Community ManagerHey @katsnushi,
I'm really sorry about the delayed response on this. Are you getting any error messages at all when this happens? If so, what is the full error you've been seeing?
/Kent
I haven't gotten any error messages, it just closes out. I've tried re-downloading DirectX, switching the game to running on a single core, update everything in my computer, and no matter what it just crashed in the deep trenches within a minute or two of loading. Always in a fight.
Have you tried repairing the game? That often fixes issues that a reinstallation doesn't. The process of repairing is different depending on whether you have the Steam, Origin, or GOG version.
It may also be useful to share a dxdiag file.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
- EA_Kent
Hey @katsnushi,
Did you have the chance to try repairing the game like Fred_vdp suggested? Are you still running into the same crashes afterward?/Kent
I have tried repairing the game, hasn't helped. One thing that's confusing about my game, I purchased it through Steam, I downloaded it through there but then I was prompted to use and download it from my Origin account, so that's what I did. From then on I've been playing through Origin, and since I played it for 50+ hours without issue I don't think it's connected to that. I'm starting to fear it's just broken
@Fred_vdp wrote:
It may also be useful to share a dxdiag file.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
Did you consider my suggestion to post a dxdiag file? It's not always handy, but sometimes it contains a crash report that points in the right direction.
