Forum Discussion

Anonymous

8 years ago

SolvedApproved

CTD on startup

I've enjoyed DAI several years ago. 400+ hours is recored in my origin. today, i bought all DLC and download the contents.. and game crash to desktop as soon as i click play. black screen is appeare...

dragon age inquisition

Anonymous
8 years ago
Approved
I solved this problem by simply re-installing my OS...
I do not know which cause this problem.... as i have also disabled all the service except for the service provided by microsoft, and Nvidia. However, it didn't fix my problem.
Anyway, if any of you meet the same issue as mine, just re-install your OS when none of the past solutions works.
I appreciate both of you for the kind reply.

mcsupersport

Hero+

8 years ago

1) Avast is still causing issues even though you think you have it turned off...Fix, put in propper exceptions for Origin, DAI and DAI saves, or uninstall Avast...yeah, it can be that much a pain..

2) Origin in game is on and causing issues....turn off Origin in game...

3) Some other program is cross interfering with DAI or Origin working together...fix is to turn off that program...tracking it down can usually be done by Clean booting system and slowly adding programs back until you find culprit(usually a mouse/keyboard program or something like team viewer which adds a hook or overlay to game..mouse program such as Razor mouse software)

4) If you want further help, post a DxDiag per the sticky at the top of the forum and we can see about helping you. As far as the hacked program working...well, it changes how DAI deals with Origin and some other issues so yeah, sometimes it is a good change, other times it just opens your computer up to other people...

DAI works on Win10, but the NUMBER 1 cause of this issue is Avast/AVG...and that is their issue as DAI has been out longer than the Avast/AVG issue, so it was caused by AVG/Avast being idiots....

Anonymous
8 years ago
Approved
Here's a link for dixdiag diagonose. It occurs error to access direct 3d. It seems it's caused by internal graphic card.
https://hastebin.com/koramuradu.tex
I temporary uninstall Avast. and still not work. I've made excepion path but it didn't work.
ingame overaly was turned off. I have steam version of DA:origin but don't have issue.
I delete related DA:I folder in my document folder.
Both graphic card version is the most current version.
I checked win 7 compability mode and run the program as administor but not work.
Any suggestion? ... The pirate version was worked... so it seems origin itself cause some troubles...
I also checked the starting program. The list are
ETD Control Center
GIGABYTE OSDV3
HD audio background process
Intel Driver and support Assistant tray
ItunesHelper
Origin
Steam Client Bootstrapper
System Tray
Windows Defender notification icon
Realtek HD autio manager
I can't find any weried progam in the list...
- Fred_vdp
  Hero+
  8 years ago
  It's possible that the Origin version isn't automatically switching to the dedicated graphics card. Just to be sure, force the game to launch the game using the Nvidia GPU. The option should be in the Nvidia control panel under 'manage 3D settings'.
  
  If that doesn't work, just disable the integrated graphics chip entirely. You don't need it.
  - Anonymous
    8 years ago
    Approved
    I solved this problem by simply re-installing my OS...
    I do not know which cause this problem.... as i have also disabled all the service except for the service provided by microsoft, and Nvidia. However, it didn't fix my problem.
    Anyway, if any of you meet the same issue as mine, just re-install your OS when none of the past solutions works.
    I appreciate both of you for the kind reply.