Here's how I fixed it: in the origin window, go to settings - game properties. Then uncheck the "enable origin in game". After I did this, I was able to move with the keyboard again.
@EA_Zoe It's okay! In the mysterious world of computers even the smallest unthinkable suggestion might be the one. Sadly in this case it did not work.
1.I currently use a wireless keyboard and plugged it into 2 other usb ports. No luck.
2. This time I tried reinstalling the keyboard from the Device Manager but no go too.
Sorry for the delay @bvrx1411,
I'm not the most tech savvy when it comes to peripherals. What I would suggest next is to perform a clean boot of the system to see if a third party software could be responsible. If the keyboard works while in clean boot try turning back on the background tasks until you find the one that causes problem.
If the keyboard isn't recognized while in clean boot mode then contact the support team in case they have more ideas about what is causing the issue.
Hope that helps.
