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Anonymous's avatar
Anonymous
11 years ago
Approved

DAI Multiplayer: transaction will not got through...

I always thought EA wanted customer money, well I am a little surprised they don't want mine. I have tried with both paypal and mastercard to purchase platinum but each time instead of the transaction going through I get an add-on pop up instead. Both my mastercard and paypal are solvent so it has nothing to do with them. I am slowly reconsidering whether I should spent any money but if someone has answers I would appreciate them greatly. Thank you in advance...

6 Replies

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    11 years ago

    What does the error say? Try disabling any overlays you have active. Trying to buy Platinum brings up the Origin in-game overlay, which can sometimes conflict with other overlays. 

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    To my knowledge I have no other active overlay, could it be somethign hidden?

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    It is not an actual error message per se, I get the game add-on pop when it should be going to my paypal or mastercard to finalise the payment. I have no idea what is causing this.

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    11 years ago

    Try restarting your machine with a Clean Boot and see if you get the same behaviour. I tkae it that you haven't had any issues with purchasing through the regular Origin client before?

    Thanks. 

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    I did a clean boot but the issue was not resolved. It is a pity because I was going to buy platinum. Regular Origin content I guess is ok, been a while DAI preorder but it seems probably only in the store in MP. Another player told me he had similar issues.

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    I just tested it, the normal outside of MP store on Origin works fine so I have no idea, really.

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