Forum Discussion

Anonymous

8 years ago

DAI stuck on black loading screen after opening application (PS4)

Bought DAI 3 days ago for £12 on the psn store... Thought that's a sweet deal for all Dlc too. Now whenever I open the game I'm greeted by a black screen with a loading symbol. Tried deleting and redown loading twice. Now I'm fairly sure it's against the policy of Sony and EA to fully sell a game that's broken, I've done everything I possibly can to fix this, Googled alot for answer and come up with nothing for the ps4, since ps4 doesn't allow you to delete individual Dlc which is annoying I'm totally at a loss. Any help will be much appreciated or I may need to ring sony/EA for a refund and a complaint.

dragon age inquisition

19 Replies

EA_David
Community Admin
8 years ago
@xRokaiKupo Hi, have you played the game on this system before? If you have any old saves can you try removing these as a test?

Do you get any error message if you force-close the game?

Hopefully we can determine what's going wrong here.
Anonymous
8 years ago
I've played on ps4 before but that was my old console with no Dlc. This is a new Console with the GOTY edition. I've got the base game to work without installing any Dlc, Im actually scared to install any of the Dlc.
EA_David
Community Admin
8 years ago
Thank you for the extra info.

I wonder is it trying to use your old saves, if you use the cloud save function. Perhaps there's an issue with these, and starting from scratch will let you play with all the DLC included.
Anonymous
8 years ago
I don't have ps plus and I don't use cloud saves. I've confirmed all Dlc work and the game loads so long as the trespasser Dlc is not installed, the bug seems to lie in with that Dlc. Game is running now with all Dlc except trespasser.
EA_David
Community Admin
8 years ago
Thank you for the update. As a test, can you try going offline? Checking this thread it seems to be a temporary workaround, but it seems that the issue may be related to parental restrictions.

http://community.us.playstation.com/t5/Games-Services/Black-Screen-in-Dragon-Age-Inquisition-for-PS4/td-p/46088692
FATE_HWHuntsman
8 years ago
Mine wont load either, I've not played this game on ps4 before and don't have any saves, have tried playing both offline and online with no luck.
bennewell1982
8 years ago
I have done all of what has been asked and still not working, what now???
FATE_HWHuntsman
8 years ago
I did some tinkering and I managed to fix mine.

Step one uninstalled the game completely.
Step two download the game again
Step 3 let it download 100% before starting this. To check if it's at 100% downloaded you have to look at the information for the game.
Step four have fun and hope this helps others as well.
Anonymous
8 years ago
Trespasser DLC is causing the problems for me too.

Tried all other stuff, nothing worked.

Uninstalling an re-installing without Trespasser fixed it for me.

Needs to be patched soon, guys.
Anonymous
8 years ago
Im having same issue, trying to reinstall without Trespasser now ...