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Anonymous
9 years ago
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DAI won't launch

Hi there! I know it's kinda late to say this, but after my origin updated DAI (2016 december) my game didn't launch anymore. I see only black screen for a second. My game worked fine after this upd...
  • Leora85's avatar
    Leora85
    9 years ago

    @Sharknado93 Sometimes AV programs (or firewalls) can cause issues which don't give error messages but can prevent the game from launching, that's why I suggested making sure you have an exception added for both DAI and Origin (though I did forget the firewall part in my previous post, so may want to check that, too). AVG is the main AV program that has this issue, but it's possible it could happen on a different one.
    Well, at least we got your other games performing better, unrelated progress, yay! 😛

    First thing, have you tried doing a repair of the game through Origin? (Right click the game in your Origin library, select 'repair game'). Always the first thing we suggest as it's easy, quick and doesn't require a great deal of downloading or anything.

    Have you tried (just in case something got mucked up) deleting the profileOptions_profile file found in Documents > Bioware > Dragon Age Inquisition > Save? This will cause your settings (such as graphics options) to revert to default, which can be useful if something in there is what's causing the issue.

    Are you using any mods? The cutscene FPS command line 'fix'? (If you don't know what the latter is, I'm guessing no, so don't worry about it). If so, have you tried running the game without those things? 

    Do you have any parental control programs on your computer? Those have caused issues for some people, even when not running (though I think it was more connection issues than game launching, doesn't hurt to check).

    There was also another program causing this issue a while ago, can't seem to remember what it was... Will try and find it tomorrow, really need to get some sleep now. 😛 Let us know how you go 🙂

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