@aura4567 At this stage once you finish the steps Fred gives the only other thing could be an account issue. If you try to create a new account and play the game on that do you see the same issue?
Past this you'll want to reach out to Xbox support. I fear there's a hardware issue, and they should be able to help look into that.
http://support.xbox.com/contact-us
In some cases some hardware issues will only occur for certain games (games using a particular game engine, for example) but testing any other games you have is a good idea, if even just for the context.