My game has crashed to desktop twice. All drivers and details are up-to-date and in place. Using Direct X 11 on a Windows 7 64-bit system. With each crash, the error message from Direct X says the following, verbatim. Hope this helps with patching/bug fixing efforts:Direct X function"GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG ("The application's device failed due to badly formed commands sent by the application. This is a design-time issue that should be investigated and fixed.")GPU: "AMD Radeon HD 5800 Series", Driver 14.9 (14.301.1001-140951a -176154C)

Hi everyoneI believed that I have fixed this problem since I have played the game for 2 days without any crash.I have tried to many ways to solves this problem at the first place, it took me a bit of time to completely fixed it. I have tried every suggestions such as: update driver to the lasted version, update directx, install visual C++, under locking video card, lower the graphic... at some points I thought I have fixed it but I can only play the game for 30 min - 1 hour then the game crash again during the gameplay or the cutscenes. Finally, thanks to "The Maker" 😕mileyvery-happy: I have successfully fixed this directx error.Here is how I have done. (some of the steps may not be necessary, but I still recommand you to do all of them, it never hurt to try and it can be done very quickly).1) I went to C:\Users\Your-Username\Documents\BioWare\Dragon Age Inquisition\Save and delete ProfileOptions_profile. (Don't worry, you will not loose any of your saves, This will set your game graphic low any reset any of your game setting to default such as :keyboard control, subtitles in game... you can switch these option back on later).2) I went to C:\Program Files (x86)\Origin Games\Dragon Age Inquisition\__Installer\directx\redist or to the location that you have installed the game, then open DXSETUP and install directx (If you press install and it say that your computer has already install it or anything similar to that, then you should be fine).3) I download and installed Visual C++ Redistributable for Visual Studio 2012 Update 4 ,Then reset your computer. (If you have already installed, uninstall it then reinstall again, Note that uninstall any Visual C++ Redistributable for Visual Studio 2012 versions then only install 1 that fit your computer x64 or x84.)Link download: http://www.microsoft.com/en-au/download/details.aspx?id=306794) I disable Origin in Game, you can find this under Origin / Application setting / Origin In Game (this may not be necessary, but it will help to reduce the game lag).5) lauch your game then go to game option / display then switch to Windowed Fullscreen, also go to graphic to double check and make sure that Abient Occlusion has turn off. Then quit the game (because your setting will applied the next time your start the game).=> Lauch your game and Enjoy! 😕mileyvery-happy: ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Notes 1: some of the thing I have not confirm that whether you can play your on any high graphic setting, I haven't try this since I'm not confidence that my computer is that strong to afford it anyway, I playing at low setting, the game run very smooth no lag or crash, the graphic is very good as well. If you computer are good then do all the steps first, play the game for 2-3 hours or even longer maybe, see whether the problem has fixed for your. Then try to go on what ever graphic as you like, I'm sure the game will look even better. But remember to play on Windowed Fullscreen and turn off the Abient Occlusion in graphic setting. 😕mileytongue:Notes 2: as I mention that my computer is old, it is not strong enough to afford high graphic game, so if I can fix this problem, you can as well!Here are my computer details:OS Name Microsoft Windows 8.1Graphic card: AMD Radeon HD 7500M/7600M SeriesGraphic memory size: 1024 MB 😕mileysad:Processor Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)RAM: 8G

The last several versions of DICE's Frostbite engine seem particularly sensitive to minor instabilities in GPUs, and even mild overheating. Overclocked GPUs, even factory overclocks, often must be downclocked, or you'll have to reduce the number of pixels with a lowered screen resolution. With this game, whatever they have done with the Frostbite engine seems far worse, as was the case with Crysis 3 -- even ordinary n60, n70 cards seem to be running into it among nVIDIA products. Geforce GPUs seem most affected, I think.

Since switching to Windowed Fullscreen mode I haven't had the crash, it's looking hopeful that this could be the fix for it.

I turned my game to Fullscreen Windowed (borderless) when I when I read this at around 1pm it is now 12:15 at night the following evening, not a single crash since I changed the setting.This is with an old Radeon HD 5870.

My Solution!I have 2 GeForce GTX 650 Ti Boost cards in Sli configuration; using drivers version 344.75. I was suffering from this crash/error on multible occasions (cutscenes and the war room.) The game was unplayable.I searched for solutions and tried many of them (reloading drivers, reinstalling VC, turning off Ambient Occlusion, lowering my GPU Mhz, etc...) None fixed my error, although some resulted in having the error less often, but only somewhat playable if I skipped through cutscenes as quickly as possible, but still unable to use the war room (since you can't skip.) *After doing the following, I have had over 3 days of uninterupted gameplay through many long cutscenes and uses of the war room.*Using Nvidia's Geforce Experience as a guide, I set my graphic settings to the recomended optimal settings. They are as follows:Ambient Occlusion SSAODisplay Mode Full-screenEffects Quality LowGraphics Quality CustomMesh Quality HighMultisample Anti-Aliasing OffPost-process Anti-Aliasing HighPost-process Quality MediumResolution 1920x1080Resolution Scale 100Shadow Quality MediumTerrain Quality MediumTessellation Quality OffTexture Quality LowVegetation Quality MediumWater Quality HighNow, the graphics are noticeably worse than they were when I had the settings at High/Ultra, but not bad. I have not tried to increase any of the above to see if I can improve graphics and not get the error (why mess with a good thing.) All I can say is I LOVE THIS GAME and have been enjoying it without incident since I used those settings. Moreover, this worked for me and my setup (with factory overclock included!) I hope that if you are using the 650 Ti Boost this will work for you, or if you are using a different card, you can install Geforce Experience and try the recommended optimal settings to get the game to work for you.*Note: I did have to manually make the changes, the program could not make the changes for me.Good Luck and Happy Gaming!!P.S. Has anybody else found themself singing "The Inquisition" from Mel Brook's History of the World Part I while playing this game??

Direct X Error Crashes Dragon Age Inquisition To Desktop (Details)

269 Replies

Eleanorvon
11 years ago
Me too. (i5 4570, gigabyte 760, 8gb)
First 15 hours without a crash, then 2 in a 1 hour. I cannot advance if this continues.
Damitus
11 years ago
Getting this damn error too, it's rteally annoying - everyone around is playing DAI, and I can't ☹️
Anonymous
11 years ago
Can't believe they haven't fixed this yet. Sigh. Game is unplayable because it keeps crashing almost every time a cut scene plays.
Anonymous
11 years ago
Same here. Happens in dialogues mostly, very annoying. Sometimes every 5 minutes.
I have no clue why developers dont adress this?
Anonymous
11 years ago
I've experienced this issue with 14.9 and 14.11.2 beta AMD Catalyst drivers. This isn't my confirmed cure for the issue but I have found no problems so far from uninstalling Catalyst from the Windows remove programs feature, doing the mandatory restart and keeping the AMD GPU drivers that Windows installs automatically on boot. They are driver version 14.301.0.0 with publish date of 11/17/2014. I will keep you all updated if I see the error again.
Anonymous
11 years ago
I have the same problem here with my geforce gtx 660, i bought the game yesterday and had several crash each time in dialogue moment.
the error message :
DirectX fonction "GetDeviceRemovedReason" échec avec DXGI_ERROR_DEVICE_HUNG ("The application's decive failed due to badly formed commands sent by the application. This is an design-time issue that should be investigated and fixed. "). GPU: "NVIDIA Geforce GTX 660 ", Driver 34475
So for the moment i stop to play this game and i hope you resolve this problem fastly ☹️
Anonymous
11 years ago
I keep getting the same error in single-player game sometimes during cutscenes, while switching locations, at war table etc. I used to get it more often, then I applied all the possible solutions I found on the Internet and now I usually get this error about 1 time in 3-4 hours of playing or so.
Fine, I got used to it.
What I can't get used to is my game crashing with DirectX error EVERY time I try to enter coop game (multiplayer) by pressing cooperative game button (or whatever it's called in English) in the main menu. I get the loading screen and then the game crashes.
Well, I actually managed to enter coop game a couple of times after I played single-player game for a couple of hours, then returned to the main menu and then attempted to enter coop game. That worked but can hardly be called a solution since there are times when I just want to play coop, not single-player game.
The worst thing about this is I just can't understand why my game would crash because of graphics error while switching from one menu to another. I can understand crashes during the gameplay, in big battles, in huge locations with a lot of stuff in them - when my computer is overloaded with graphics processing and AI calculations, but crashing while switiching menus? This is beyond my understanding....
DAI is the only game I can think of that often freezes in the main menu and crashes while switching menus. That's just... weird.
///
I have ATI Radeon HD 5770 with the latest drivers installed (the very ones that "fully support DAI").
Anonymous
11 years ago
Same problem, EA why? why no patch? wtf seriously.
gtx 660.
Anonymous
11 years ago
GTX 660 here, same error ... ehh, it's really frustrating ://, come on Bioware, give us fix/patch.
Anonymous
11 years ago
We need a fuc....in patch....
They now the problem and work with nividia? Really? 7 days work for this bug and still no fix....
its really frustrating gettin this error every 5-20mins....
Plz do something

Forum Discussion

Direct X Error Crashes Dragon Age Inquisition To Desktop (Details)

269 Replies

About Dragon Age Franchise Discussion

Recent Discussions

Dragon Age - no text on screen

EA launcher suddenly NOT launching

Dragon Age Inquisition GOTY edition DLCs not working.

DAI Keybinds not saving

Inquisition loads, but graphics bugs / can't play