@melendures No worries at all. Let us know what happens!
Cheers!
Community Manager@melendures Ahh yeah those items, okay cool. Do you have the EA app and the game both on the same drive?
Are you launching the game from the EA app or Steam or Epic?
Launching from the EA App. They are on the same drive. FYI - I can play DA2 with the DLCs active on my 7 year old laptop (WIN10) from the EA App. This would be the laptop on which they were originally installed. DA2 is not running on that old laptop when I try to open it with the DLCs on the new Alienware 18 (WIN11).
Community Manager@melendures Just clarify it works on an old laptop but now on the new one you are getting the error with?
Was the content obtained through EA Play at any point, or did you already own the content itself?
I already owned all the content and used it on the old laptop. I've had it for years - so don't think it was EA play, but it's been a while.
Community Manager@melendures That is okay. So with that error, that save def has content on it that the game does not recognize as installed. If you can play on one but not the other, that is typically just a bad install.
Or you don't actually own it like from EA Play or someone else's login but that would have entirely different errors along with yours.
So, let's do this since these are the easiest steps.
You can find a list of which folders belong to each DLC Here!
Folder Locations
Once all folders have been deleted, you will want to perform the following steps. These are optional steps but they do help in resolving the issue.
Delete Windows Temp Files
Optional Registry clean-up
Finally
Once all the steps above have been performed, log back into the EA app repair the game, or just install the DLC again.
Side note: when you get into the game, make sure your account is logged in.
