Dragon Age II DLCs not showing up

I have just recently finished playing through Dragon Age II, only to find that I hadn't bought the Legacy expansion (which I wanted to play before I delve into Inquisition again.) After purchasing the Legacy expansion, the Black Emporium, and mage item packs 1 and 2 from the Bioware Social website, I began a new game without checking to see if the expansions had made it into the game. Looking back, I notice that the mabari that comes with Black Emporium was not present at Gamlen's house. I wish I'd noticed that earlier.

Now in Act 3 of the game, I started to wonder when the legacy expansion would become available. I hadn't read about the statue in the Hawke Estate (or Gamlen's house) and assumed it would arrive in a letter or something of the sort. When it did not, I looked it up and read about the statue. A thorough search of the Hawke Estate showed, however, that there was no statue.

The Legacy expansion and Black Emporium are both listed in my "downloadable content" tab on the main menu. I tried reinstalling them both. I wanted to try to reinstall the game itself, but I don't know where or how to do that.

Any ideas?