DRAGON AGE INQUISITION KEEPS CRASHING> :-( CAN I HAVE SOME HELP PLEASE??

@MissTuliptus Helping is what we're here for 🙂
You do seem to have included all the relevant information, but just in case there's something missing, could you please post a dxdiag, you can find instructions on how in this sticky (it's in the spoiler tag)?

Also, because you have an AMD card, could you please let us know the exact number of your video card? (7700 series doesn't tell us much, we need the exact number. There's a big difference between a 7730 and a 7790 😉 ). You should be able to get this information from device manager > display adapters if you don't know it off hand. (Device manager can be found in the control panel, or in Windows 7 by right clicking 'Computer', choosing 'Properties' then clicking 'Device Manager' link on the left of the window). This page might do a better job of explaining how to find this information that I seem to be doing at the moment.

Direct X 11 is the version you want, it's what the game uses. 😉 Trying to go backwards with DirectX is... probably not a good idea. 

I know you haven't been able to get a screenshot of the error message, but if it happens again, it might help if you could take a photo of it with your phone or something. A bad memory has taught me that such things can be useful 😛 

Thank you for the somewhat helpful reply.

Okay.... following the steps you have given me, here's my DX DIAG report. http://hastebin.com/oyawalixol.tex

It tells me to leave a description / details of what my problem is with Dragon Age Inquisistion. But I have already done that.

So I don't think I need to leave much more. Only the fact that I have put all the game settings (graphics e.t.c) on the lowest as usual when there is a problem, but that's all.

Secondly, unless the number of my video card is stated in the DX DIAG I have posted, I'm afraid I have no absolutely no idea how to find out what that is.

I was able to access the "Device manager" from your instructions, but it just shows me a big list of things that I have absolutely no idea how to find my card number from there.

Even the info in the link you provided on how to find the number has my head in a complete spin I'm afraid. It's all just a load of completely confusing jargon to me. :-/

Surely there has to be a much simpler way than that.

Lastly, I only thought to try and change the Direct X version because I came across this link which gives the system requirements for Dragon Age Inquisistion

http://help.ea.com/uk/article/dragon-age-inquisition-system-requirements/

The minimum mentions Direct X 10. I thought if I tried to change from Direct X 11 to 10 that it might make some kind of a difference in the performance of the game.

That's all really. But for some reason, the version 10 that I found and tried to install wouldn't let me, telling me that a newer version was already installed, and it wouldn't let me uninstall so that

I could install a Direct X 10 version. I don't understand that, which is why it's a silly option to me. :-/

Anyway, I have posted a bigger report of my DX DIAG. So I hope there might be something in there which could help further to try and work out why I keep having crash problems with 

Dragon Age Inquisistion. ☹️ 

I really do hope I can get this problem solved soon. I did not pay my money for nothing. *Sigh.*

Edited to say that I have just had a further look at the page you linked to earlier that I didn't take the proper time to look at, that explains how to find the number of my graphics card.

I have now managed to find the relevant section in the Device Manager which tells me what the number is.

Okay, there are 2 numbers on there. The first one is the same, or similar to what I have already mentioned. But I'll just quickly list both of them.

DISPLAY ADAPTERS

 AMD Radeon HD 7700 Series

Intel (R) HD Graphics 4600

I now hope this is more helpful in some way.

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@MissTuliptus wrote:
<snip>

Edited to say that I have just had a further look at the page you linked to earlier that I didn't take the proper time to look at, that explains how to find the number of my graphics card.

I have now managed to find the relevant section in the Device Manager which tells me what the number is.

Okay, there are 2 numbers on there. The first one is the same, or similar to what I have already mentioned. But I'll just quickly list both of them.

DISPLAY ADAPTERS

AMD Radeon HD 7700 Series

Intel (R) HD Graphics 4600

I now hope this is more helpful in some way.

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Much more helpful!  🙂

In this situation (having a separate GPU to go with the integrated one on the motherboard) the most common reason for the behaviour you describe is that your rig is using the Intel 4600 (which is not powerful enough for DAI) instead of the Radeon 7700.  I don't use AMD GPUs, so I'm not familiar with their control panel software, but you should be able to FORCE using the Radeon either that way or through your laptop's BIOS.

Let us know what happens.

Good Luck!

@MissTuliptus Thanks for the dxdiag. 🙂
One thing I noticed right away is the drivers for your video card look quite out of date, they're almost a year old. You can download the latest drivers for your card and operating system from here. Before you install them, you should uninstall your old drivers to prevent any complications, this is called doing a clean install. Fred_vp explains in a post at the bottom of this sticky how to do that (ignore the Windows 10 of it all, it's relevant to all versions of Windows). Remember, yours is an AMD card, so you're looking for AMD or Radeon software to uninstall. Once you've uninstalled your old drivers, you can install the new ones you downloaded from here. 

You also have an integrated video card, which could be problematic... but since it's only showing up in system devices, not display devices, for now we can assume the game is using your proper video card. 

While the minimum requirements call for DirectX 10, the recommended requirements ask for DirectX 11, which is what your video card supports. There is no reason for you to go backwards with DirectX. If you managed to do so, it would likely cause you all sorts of issues with your computer. You want DirectX 11, not 10.

And after looking into your AMD card a little more, I realise that trying to determine the model number of those particular cards is a pain, the usual tricks of looking at device manager or catalyst control centre don't work... Why AMD decided that was a good idea, who knows? So, sorry about pointlessly making you do that, I didn't realise. Perhaps there's some completely obvious method I'm overlooking (that tends to happen to me), if that's the case I'm sure Fred or Gorath will be by to save you. 😉 (Don't suppose you happen to have the box the video card came in just... sitting around in a cupboard or something? That would be super helpful and convenient 😛 )

TL;DR:  So basically... Update your drivers, and we'll see what happens from there. 🙂 

@ThandalNLyman She's not on a laptop, it's a desktop. And the Intel isn't showing up under display devices in her dxdiag, so I figure it's probably her AMD the game's using... or is that just wishful thinking? I've never had one of those pesky integrated Intel things, so I don't know how they work. 

Thanks a lot for the extra helpful replies. 🙂

Yes, Niah_Dark, you're correct. I'm not using a laptop, (which I don't actually have, but only a little curious as to why Thandal thought I was) and it is of course a regular desktop PC with 28/29 inch flat screen monitor.

Anyhow, I have now been able to check correctly, and can now safely say that my PC is definitely using the AMD Card and not the Intel one. 

So I can definitely lift the worry on that part.

Also, I have decided to post a 2nd DXDiag report. It seemed you were under the impression that my drivers were a bit outdated for my video card.

I have visted that AMD website page (the one you linked me to) a few times already to make sure my drivers are updated from that website.

So just to try and confirm that I'm completely up to date, here's my second report. (which I have just redone this evening before making this post)

And I have done a clean uninstall / install as you suggested too.

http://hastebin.com/owaxuhomir.tex

Now, I have also, finally been able to grab a screenshot from the new D.A game which gives me a weird error box when the game crashes on me.

So I'm just going to post a link here, so you can see what this shows.

http://oi65.tinypic.com/33ubmkl.jpg

The first time I saw that, at a glance, it did look to be something to do with Direct X. (since it IS... a Direct X error box of some kind)

That is all why I thought to try and change my Direct X version in the first place I guess. But yes, I do believe you now, and I know you must be right and I don't really

need to change my Direct X version. But I'm still a bit confused as to why I'm getting this error box when my game crashes.

There are a couple of things which I have been able to look at and think about, as to why I might be getting this issue.

One, is that perhaps I could try and reinstall the game to see if there is anything wrong in my current installation of the game.

Second, is that I have been able to look into the Bios of my PC, and I have an option on there which shows that I am setup to use a SSD (which I know are quite new, but my PC is not using at the moment) instead of a regular hard drive. (which my PC is currently using) So I'm thinking that might be linked to the crash issue I'm having with D.A.I in some way.

But right now, I'm just guessing at things, and I don't really know for certain whether these will help or not.

Maybe I could at least try and reinstall D.A.I for now, and see if that will ease the problem in any way.

So I might try that later.🙂   

@Leora85

Hi again. I have just noticed your edit saying that you're away for a week (and a bit more possibly).

I'm not really sure when you posted your last reply, but I do have something new and more positive to report on the Dragon Age front.

I haven't been able to get around to posting since my last reply, with other stuff getting in the way.

So I've just found a short time to reply just now, (on a Monday afternoon) and I thought I would give my update on what is happening with my copy of DAI, then you can come back to read it the next time you have some spare time. I'm not in a rush, so please feel free to take your time. 🙂

So anyway.... I have been back to the AMD Site again, to update everything further like you said.

(from here http://support.amd.com/en-us/download/desktop?os=Windows%207%20-%2064)

I grabbed myself a copy of all the latest drivers from there, and even the chipset drivers from "Optional Downloads" tab, which is something I didn't think to do originally.

So I feel that everything from there is now well and truly up to date. Though I'll keep checking back there every so often as I know that stuff is always updated from time to time.

Anyway, having updated with all those drivers e.t.c. I then went to load my game again, thinking the updates had solved my problem.

But low and behold.... unfortunately it didn't, and for a while, I still had the same crash errors happening. ☹️

I wasn't going to give up on this, and it did take a few days to eventually work something out. (since I eventually realized this kind of matter wasn't going to be fixed in a single heartbeat)

So anyway.... chugging along each day to try and come up with ideas to help to fix this game, I started reading through people's comments in this link you provided :

http://answers.ea.com/t5/Dragon-Age-Inquisition/DirectX-function-GetDeviceRemovedReason-failed-with-dxgi-error/td-p/4008007

Then eventually, I ended up at this page : http://answers.ea.com/t5/Dragon-Age-Inquisition/DirectX-function-GetDeviceRemovedReason-failed-with-dxgi-error/m-p/4690172#M57320

I'm Feeling a bit lazy to check it out right now, but I don't know if that page I came across, is one of the reply pages continuing on from the one you linked me to in the start place.

It was a few days ago now, so I can't remember without checking.

But anyway, a reply on that page has eventually helped me to fix my copy DAI, to a decent extent that I'm more happy with now than when I first started playing.

Someone on there, ("Nome22" his/her forum name) talks about opening the Registry Editor via "regedit from the "Start menu," following the process from there, and typing in "TdrDelay" in the new box, and using "8" as the value.

Well, at first I was unsure whether to do this or not, as it felt like I was somehow going into the deep inner system of my PC, and I felt as though I was going to accidentally break something technical inside my PC somewhere that I didn't really have any clue about. But eventually, I had to give in to temptation and try it out.

Since it's something that is going to fix a problem with a certain game, then I thought, well hey, what do I have to lose? (my insanity perhaps? 😛)

Anyway, I tried out this TdrDelay thing, and eventually..... HEY PRESTOOOO!! Game is now fixed! HOORAYYY! 🙂🙂

Well I say fixed, but actually, it's now a lot more stable than when I first started. 

My copy of this game is actually still prone to crashes as I keep playing, but I'm more happy to report that I can play for a lot longer now before it happens than when it did in the first place.

In the first place, I would run around ingame for just a few seconds, then WHAM..... CRASH.

But now more stable, the game runs nice and fine for somewhere not far over 2 hours, then a crash.

Although it's not perfect, I actually feel more happier with this outcome too. 🙂

I can just load the game back up again, (from my current "save") and same thing.... it goes very nice and smoothly for over 2 hours.

Oh, and I also downloaded the PC Monitoring software that you linked me to, here : http://www.cpuid.com/softwares/hwmonitor.html

So I can use it to check the temperature and other things to do with my PC.

And I do find it somewhat useful.

So there we go. As I said, DAI isn't perfect, but I'm still happy enough to keep playing now that it's more stable.

Thanks a lot for all the help you have given me, and for the various links to other very helpful PC and DAI stuff too.

Much appreciated.🙂

Edit : Darn, just realized how much I've wrote, sitting here.😳

I hope I don't put you off too much. Please feel free to take as much time as you like. I don't expect as much as I have written.😳 

Hi, i'm having the same issue and i'm 80% percent sure its the problem with the new crimson drivers, I tried everything, defragging my hard drive, reinstalling my drivers and turning down the graphics setting and nothing seems to work. I know this does not provide a solution i just want you to know that you are not the only one.

@MissTuliptus Well, I'm glad you got it somewhat sorted. I've been home a couple of days now, so no worries.
I was looking at that TdrDelay thing recently for someone... can't remember if it was this thread or a different one (my memory does resemble that of a goldfish at times 😛 ). Think I was waiting to see how other things went before suggesting anything involving regedit (though for future reference, you can back up your registry, which means if you mess things up, you should be able to restore it 😉 ).

One thing, if you download and install the drivers/software from the main download tab, you don't need the driver from 'optional downloads', I believe that just gives you the driver without the crimson software. Also, just noticed there's a hotfix, released yesterday (or... today... time differences), might make a difference to anyone having issues with the current AMD drivers. 

@THEDOBINATOR6000 The OP was having this issue with older drivers (from either December or last April, depending on whether the dates are US or... normal), so I don't think her issue was caused by the newest driver (which I'm guessing she now has installed). If updating/rolling back drivers doesn't help, perhaps you could try the solutions in the linked threads in @MissTuliptus's reply, you might find something that works for you. 🙂

OK, that's about all my brain can handle at the moment. @MissTuliptus, let us know if you need any more help. 🙂