As many others, I have the issue where my game freezes every time I try and load a save. I get through the "tutorial cards" where 3 cards show up with tips, then the screen goes black with the DA:I logo pulsing in the bottom right corner, music playing - then it suddenly stops. The music stops, the pulsing of the logo stops, and it just stays there. I played the game yesterday with no issues what so ever, I didn't change anything since I last played, I didn't even turn off my computer until I tried fixing this issue. I have been searching for too long to not create a post, since there has been so many "false" answers and fixes to the issue I have. Not talking about many of the threads are several years old and outdated in the sense of driver hotfixes. My problem is for my saved games on my main character, currently located in the Hinterlands. So here is what I have tried so far, as recommended in various of other posts; Removing save files and profile from the Origin/DA:I folder, then re-adding them one at a time to check which saves doesn't work (so far it is all of them). I've disabled cloud syncing during this stage, to prevent Origin from downloading the same files. <This does not fix the issue> Removing save files and profile from Origin/DA:I folder, then letting Origin restore the files, then checking each save file for the ones that doesn't work (so far it is all of them). <This does not fix the issue> Removing profileoptions and profileoptions_options in my saved games folder. <This does not fix the issue> Tried switching from DirectX to Mantle, as mentioned in this thread. <This does not fix the issue> Tried running DA:I and Origin in compatibility mode for Windows 7, as mentioned in this thread. <This does not fix the issue> Tried loading up my save files while on a character that works, as mentioned in this thread. <This does not fix the issue> Made sure that all DLCs are installed properly, as mentioned in this thread. <This does not fix the issue> Made sure both Origin and DA:I was allowed through Windows Firewall (There is no option to allow programs through Windows Defender), as mentioned in this thread. <This does not fix the issue> Tried disabling both Windows Defender and Windows Firewall (My only sources of protection), as mentioned in this thread. <This does not fix the issue> Using the repair tool in the Origin launcher before and after each of the above steps as mentioned in this thread: http://answers.help.ea.com/t5/Dragon-Age-Inquisition/Dragon-Age-Inquisition-stuck-on-loading-screen/td-p/3988131. <This does not fix the issue> Updating my drivers as mentioned in the same thread: http://answers.help.ea.com/t5/Dragon-Age-Inquisition/Dragon-Age-Inquisition-stuck-on-loading-screen/td-p/3988131 <This does not fix the issue> Switching window as soon as I press the play button, as mentioned in this thread: http://answers.ea.com/t5/Dragon-Age-Inquisition/Dragon-Age-Inquisition-LOAD-SCREEN-CRASH/td-p/4017565/page/4 <This does not fix the issue> I have tried running the game in Fullscreen, Windowed Fullscreen and Windowed mode. <This does not fix the issue> I have tried running the repair tool in both administrator mode and non-administration mode, after a reboot of my computer as mentioned in this thread: http://answers.ea.com/t5/Dragon-Age-Inquisition/Crashing-loading-screen-to-the-hinterlands/td-p/4057095 <This does not fix the issue> (Also having run so many repairs for DA:I - GOTY + all the DLCs has taken too much of my time already >.<) Starting a new game seems to work, although I have only tested it past the character selection screen through to the part where you are able to control your character - this is not a fix to my issue, since I really don't want to start over again - and further investigation seems to show that those who tried starting a new game after encountering my initial problem, gets a lot of crashes, and I am in no need for that right as of now. <This does not fix the issue> Loading up save games from other characters seems to work, even if these characters are also located in the Hinterlands, although I have not tested it for more than a few minutes thus I don't know how long they actually work - this is not a fix to my issue, since those saves are from characters I do not wish to play. <This does not fix the issue> I have scanned my computer with Windows Defender, updated Windows drivers (and graphics drivers as mentioned above). <This does not fix the issue> I have tried closing every other program that was not required for DA:I to play. <This does not fix the issue> I tried disabling Origin overlay in-game. <This does not fix the issue> Scanned and defragmented all my HDDs to make sure none was at fault. <This does not fix the issue> When I go to check processes during the freeze, DA:I still uses roughly 70% CPU usage and 950 MB of memory but no disk usage, not on game location disk or the location for my saved games - I don't know what this means. I might have tried other things, but as of now, my head hurts too much to think of stuff. Here's my DxDiag: https://hastebin.com/sokizusore.tex - I've also attached my DxDiag to the post, just in case.

Hey, there, @yd15 , I found nothing in your DxDiag, nor in your problem description that allows me to make any suggestions, sorry! However, there's a lot of stuff at the tail end of your report that is part of an "Appcrash Report", which Microsoft issue guides for to OFFICIAL support personnel. That's not what we are in here. We're volunteer game players. I think some of the game advisers will know where to find a copy of the guide to Appcrash contents. http://answers.ea.com/t5/Answer-HQ/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/m-p/2161281#U2161281

I feel obliged to post an update.It's working. It's not crashing anymore. I have absolutely no clue what I did that fixed the problem. There were no updates, nothing changed in settings. Eventually I managed to load past "Here Lies The Abyss", and AFAIK didn't experience another crash after it. Maybe it's related to gamestate. No clue. The only thing different is I've started opening up my computer for better airflow (since I thought it could be my cpu overheating) but the problem persisted a few days after trying that. Maybe it's related even still. Now I'm having the same issues as many others it seems, with the golden nug refusing to sync. But I'll post more on that elsewhere.

Evening once more Mcsupersport. To be honest, I didn't even know you could mod DA:I, so to answer your question, yes, the character is unmodded :-) I have scanned and fragmented all of my HDDs to make sure none is at fault, and only a storage drive comes up with some minor flaws, but that is overheating when exposed to too much pressure - and that HDD is only used for backup files, no program files associated with that one. Also I would be surprised if that would have been the cause anyway, since I have not experienced an issue like this before, in any of my games, that are located on the same HDD as Origin and DA:I or the location of all my saved games from multiple games. I will keep an eye on this thread, and I might do some more testing of various possible fixes for my issue. Now you mentioned modding, there might be a fix out there somewhere for this particular issue. I remember having an issue in Fallout 4, where Bethesda didn't come up with a fix until several months later than someone on the nexusmod community, so I might be lucky on this one. I'll check it out when I get around to it. Also, despite what I stated earlier, I have now started over from scratch, as a simply test to see if it will happen again, and if so, when it happens and why. I will keep posting my findings in this thread. Thanks anyway.

Ok so I changed my graphics settings from gforce experience and after that i ran the game in admin mode.Don't know why but it works now...Weird part is i put my graphics settings in ultra like before and it runs smoothly.Tell me if it worked ok for you

i'm having this problem now too... i however was modding, turning them off completely did nothingalso seeing how people have this problem without mods... i doubt thats whats wrong >.>

Retarjoe

9 years ago

Dragon Age Inquisition Loading Screen Freeze

As many others, I have the issue where my game freezes every time I try and load a save.

I get through the "tutorial cards" where 3 cards show up with tips, then the screen goes black with the DA:I logo pulsing in the bottom right corner, music playing - then it suddenly stops. The music stops, the pulsing of the logo stops, and it just stays there.

I played the game yesterday with no issues what so ever, I didn't change anything since I last played, I didn't even turn off my computer until I tried fixing this issue.

I have been searching for too long to not create a post, since there has been so many "false" answers and fixes to the issue I have. Not talking about many of the threads are several years old and outdated in the sense of driver hotfixes.

My problem is for my saved games on my main character, currently located in the Hinterlands.

So here is what I have tried so far, as recommended in various of other posts;

Removing save files and profile from the Origin/DA:I folder, then re-adding them one at a time to check which saves doesn't work (so far it is all of them). I've disabled cloud syncing during this stage, to prevent Origin from downloading the same files. <This does not fix the issue>

Removing save files and profile from Origin/DA:I folder, then letting Origin restore the files, then checking each save file for the ones that doesn't work (so far it is all of them). <This does not fix the issue>

Removing profileoptions and profileoptions_options in my saved games folder. <This does not fix the issue>

Tried switching from DirectX to Mantle, as mentioned in this thread. <This does not fix the issue>

Tried running DA:I and Origin in compatibility mode for Windows 7, as mentioned in this thread. <This does not fix the issue>

Tried loading up my save files while on a character that works, as mentioned in this thread. <This does not fix the issue>

Made sure that all DLCs are installed properly, as mentioned in this thread. <This does not fix the issue>

Made sure both Origin and DA:I was allowed through Windows Firewall (There is no option to allow programs through Windows Defender), as mentioned in this thread. <This does not fix the issue>

Tried disabling both Windows Defender and Windows Firewall (My only sources of protection), as mentioned in this thread. <This does not fix the issue>

Using the repair tool in the Origin launcher before and after each of the above steps as mentioned in this thread: http://answers.help.ea.com/t5/Dragon-Age-Inquisition/Dragon-Age-Inquisition-stuck-on-loading-screen/td-p/3988131. <This does not fix the issue>

Updating my drivers as mentioned in the same thread: http://answers.help.ea.com/t5/Dragon-Age-Inquisition/Dragon-Age-Inquisition-stuck-on-loading-screen/td-p/3988131 <This does not fix the issue>

Switching window as soon as I press the play button, as mentioned in this thread: http://answers.ea.com/t5/Dragon-Age-Inquisition/Dragon-Age-Inquisition-LOAD-SCREEN-CRASH/td-p/4017565/page/4 <This does not fix the issue>

I have tried running the game in Fullscreen, Windowed Fullscreen and Windowed mode. <This does not fix the issue>

I have tried running the repair tool in both administrator mode and non-administration mode, after a reboot of my computer as mentioned in this thread: http://answers.ea.com/t5/Dragon-Age-Inquisition/Crashing-loading-screen-to-the-hinterlands/td-p/4057095 <This does not fix the issue> (Also having run so many repairs for DA:I - GOTY + all the DLCs has taken too much of my time already >.<)

Starting a new game seems to work, although I have only tested it past the character selection screen through to the part where you are able to control your character - this is not a fix to my issue, since I really don't want to start over again - and further investigation seems to show that those who tried starting a new game after encountering my initial problem, gets a lot of crashes, and I am in no need for that right as of now. <This does not fix the issue>

Loading up save games from other characters seems to work, even if these characters are also located in the Hinterlands, although I have not tested it for more than a few minutes thus I don't know how long they actually work - this is not a fix to my issue, since those saves are from characters I do not wish to play. <This does not fix the issue>

I have scanned my computer with Windows Defender, updated Windows drivers (and graphics drivers as mentioned above). <This does not fix the issue>

I have tried closing every other program that was not required for DA:I to play. <This does not fix the issue>

I tried disabling Origin overlay in-game. <This does not fix the issue>

Scanned and defragmented all my HDDs to make sure none was at fault. <This does not fix the issue>

When I go to check processes during the freeze, DA:I still uses roughly 70% CPU usage and 950 MB of memory but no disk usage, not on game location disk or the location for my saved games - I don't know what this means.

I might have tried other things, but as of now, my head hurts too much to think of stuff.

Here's my DxDiag: https://hastebin.com/sokizusore.tex - I've also attached my DxDiag to the post, just in case.

DxDiag.txt88 KB

dragon age inquisition

18 Replies

5ais
7 years ago
I'm running an AMD system, like the OP, so gforce experience wouldn't apply. I already tried Admin mode to no avail. Thanks for the reply regardless.
I'm now completely stuck at the end of Here Lies the Abyss, as one of the two loading screens always freeze.
Any other help would be greatly appreciated. I just want to finish this game.
5ais
7 years ago
I feel obliged to post an update.

It's working. It's not crashing anymore. I have absolutely no clue what I did that fixed the problem. There were no updates, nothing changed in settings. Eventually I managed to load past "Here Lies The Abyss", and AFAIK didn't experience another crash after it. Maybe it's related to gamestate. No clue. The only thing different is I've started opening up my computer for better airflow (since I thought it could be my cpu overheating) but the problem persisted a few days after trying that. Maybe it's related even still.
Now I'm having the same issues as many others it seems, with the golden nug refusing to sync. But I'll post more on that elsewhere.
heichoukun
6 years ago
i'm having this problem now too... i however was modding, turning them off completely did nothing
also seeing how people have this problem without mods... i doubt thats whats wrong >.>
heichoukun
6 years ago
i will say, i am also on here lies the abyss and logged out in the hinterlands, tho i havent even gone to talk to hawke yet
im going to try to restart my computer to see if that works but...i have no idea
heichoukun
6 years ago
alright, i got it to work by loading an older save
thankfully, i apparently logged out right when an autosave happened so i lost no progress (maybe this is what broke it in the first place?)
WildGamerSL
4 years ago
130+ hrs in and I had the same issue. Tried different methods all stated here but nothing seems to fix it. I even redownloaded the game.
Thecatlordd
3 years ago
2022, almost 2023, and still no fix :C
EA_Atic
DICE Team
3 years ago
This is on the older side of time, I'm closing this thread to stop it from being necroed.

If you have any issues with Dragon Age: Inquisition please make a new topic about your problems and what kind of steps you have tried to solve them.

/Atic