Just had similar experience with their phone support, they kept telling me they arent are of any problems blah blah blah its your end. Im on the PS, Ive reset my * twice I work in network admin, its not client side its server side i tell them. The response again, uhhh we dont know about this so its fine. SMH. That support in another country is worth every 10 cents an hour.
Whats so funny about my posted conversation is the fact that this rep confirmed via "specialists" that nobody EVER gets to speak with, that the issues are all on their end and being fixed by the devs. He then proceeds to request me to troubleshoot on my end. What?!?
Makes me think of a past experience. I worked in the U.S. for a company doing troubleshooting for a Canadian phone and internet service provider. I was in the second class after said company in-sourced the positions back to the U.S. after a massive problem with the Indian customer support model. The company was so angry at the terrible level of service, they recorded phone conversations with Indian tech support and gave it to us as an explanation on why they brought it back to the states. Here are two of them, no exaggeration no lie, these are as real as you and me tech support solutions provided:
How is it that they will not post that there is a known issue? Hey guys, Just play our game, Might get something might not. I'm just guessing some or most people are still getting gold and exp or people wouldn't be playing. But there is no info on this. I thought it was on my end at first. But that was about 5 hours ago I first started seeing issues with the exp. And many other people are having the same issue. So why cant bioware, ea, dragon age team, anyone post something at least acknowledge this issue somewhere?
Server status is still green though. I don't do social media such as twitter and all that stuff but somebody should get on their social media and raise a stink. Maybe then you will get to talk to someone from america that could understand the problem. If they look bad enough they will rectify their problem faster.
Just did that. They just linked me to EA's support chat thing, which was pending for two+ hours. No thanks.
I tweeted EA, Bioware, and Dragon Age. No response beyond that. Their creative director (of all people?) is like the only one tweeting updates about it. Honestly, the actual team at this company is full of great people who care, but the company itself really does its best to ruin that.
