Forum Discussion

Sam3335's avatar
9 years ago

Dragon Age Inquisition Running as a background process

Hey, recently I went to replay Dragon Age Inquisition again, I have around 250 hours logged on the game and every DLC bought and installed. There never was a problem with the game until I recently tried to run it again. The game opens, it doesn't have the common bug of opening for one second and then closing it, instead it is running as a background process rather then an application. I removed all mods and repatched the file to the original vanilla game

Naturally I came to these forums to see if there was a workaround to the problem. Out of all the fixes I will note what I have tried and what isnt working.

- Adding it to AVG exceptions, I saw this was the most common fix but adding it to the exceptions did nothing in fixing the game.

- Temporarily disabling AVG, I tried this to rule out that AVG was not the culprit in the program running as a background process.

- Running as an Administrator; no change whatsoever.

- Disabling Razer software. I read somewhere that Razer Synapse software conflicts with Dragon Age Inquisition - again no change.

- Running from a Clean Boot, this again had no impact on fixing the game.

- Reparing the game through Origin. This like the others had no impact.

- Disabling Origin in game, again nothing changed

My system specs are (Retrieved from dxdiag)

Laptop - MSI GE60 2PE Apache Pro

Processor: Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz (8 CPUs), ~ 2.6GHZ

RAM: 8 GB RAM

DirectX Version: DirectX 12

Graphics Card: NVIDIA GeForce GTX 860M (Approx Total Memory 6074 MB)

If there is anything else I have to provide to help solve the problem please let me know.

8 Replies

  • Anonymous's avatar
    Anonymous
    9 years ago

    nVIDIA has issued several bad graphics drivers recently, and AVG continues to cause difficulties for everyone trying to use it with this game, as long as it is installed. 

    You definitely do not want # 376.33, and you certainly do need to choose the CLEAN install option when replacing that driver. 

  • Anonymous's avatar
    Anonymous
    9 years ago

    @Sam3335 

    We offered you the best answer we could.  Have you read it? 

  • Sam3335's avatar
    Sam3335
    9 years ago

    Sorry yes I have read the response, I have just been pretty busy working so Im gonna have a go at the fix tonight. My current driver for 378.49 so it isnt the one you said I definitely dont want... Do I have to revert the driver to an earlier state to 376.33?

  • Anonymous's avatar
    Anonymous
    9 years ago

    There is a current "Hot Fix" driver; I gave up on Geforces a couple of years back, so I can't be sure which one is which.  AVG has to constantly be reminded that both Origin and DA: I are exempt, so it simply is too much trouble!  As noted, it can continue being problematic while actively installed. 

    Avast is much better, and they recently bought out AVG, so if you have a paid version, rather than a free version, you should be able to swap as easily as if both are free versions. 

  • Sam3335's avatar
    Sam3335
    9 years ago

    I have tried putting AVG's exceptions on for Origin and Dragon Age Inquisition as well as temporarily disabling the protection which both led to the game still running as a background process; despite this is AVG still the problem?

    Also I have the paid version of AVG, although it expires very soon...

  • Anonymous's avatar
    Anonymous
    9 years ago

    @Sam3335 

    I am a volunteer here.  Answer HQ is a game player community website.  There is no customer support as such here, only member to member advice, and I have nothing further to offer, personally, nor have any other volunteers here chimed in with different ideas. 

    Official Support is on the EA Help Center.  Here is a link to the tutorial about using that website to reach a Game Adviser: 

    http://answers.ea.com/t5/Answer-HQ/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/m-p/2161281#U2161281


  • Anonymous's avatar
    Anonymous
    9 years ago

    I don't think this will help you since you don't have an AMD card but for other people who find this and have the same problem change the graphics API on the display menu inside options from Mantle to Direct3D 11, at least that fixed it for me. Good luck

  • You may also try deleting your Profileoptions, and Profileoptions_options files in your Saves folder for DAI, in your users section.  This would remove any changes to default settings(for the game) and let the computer remake when it boots up finally.  This would help eliminate anything that would cause a starting issue because of a faulty setting or corrupted file.  Also if you have any saves in this folder you may want to cut and paste them into a "backup saves" folder and see if a corrupted save maybe interfering....do this with Origins option of cloud saves turned off. 

    Another thing to try is to take origin offline and see if it makes a difference....

    Another is to restart Origin and make sure it is updated....I have seen issues where origin wants to update and thus doesn't want to start games...DAI in particular...

    '

    Edit to say:....Oh, and post the DiaX file per sticky instructions just in case it can reveal something you maybe overlooking.