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joshuarwnicholl's avatar
joshuarwnicholl
7 years ago

Dragon Age Inquisition: Screen freezing/crash requiring restart

Hi guys, 

First and foremost, here are the specs of my build:

  • Intel Core i7 8700 8th CPU (Normal)
  • MSI H310M Gaming Arctic Intel 8th Gen Motherboard (Normal)
  • Kingston HyperX FURY 16GB (2x 8GB) DDR4 2400MHz Desktop RAM - White (Normal)
  • Seagate Barracuda 1TB 3.5" Internal Hard Drive - ST1000DM010 (Normal)
  • Western Digital WD Green 240GB 2.5" 3D NAND SSD (Normal)
  • Western Digital WD Blue 500GB 2.5" 3d NAND SSD
  • In Win 303 RGB Edition Mid Tower ATX Windowed Case - White (Normal)
  • BitFenix Alchemy 2.0 30cm PURPLE Magnetic LED Strip (Normal)
  • Thermaltake Litepower 750W Gen 2 Power Supply (Normal)
  • Cooler Master MasterAir G100M RGB Low Profile CPU Cooler (Normal)
  • Inno3D iChill GeForce GTX 1080 Ti X4 Ultra 11GB Graphics Card (Normal)
  • Microsoft Windows 10 Home 64-Bit OEM With DVD - English (Normal)

My machine is pretty beastly, and it plays the game on Ultra setting at 100 +/- 10 FPS on 1440p

It also plays games like Witcher 3, Skyrim SE, Fallout 4, without any issues at well over 100FPS. I do not think this is a graphics problem, but I could be wrong. 

However, with DA: I, I can only get between 10 and 60 minutes of gameplay before I run into a crash bug. The screen randomly freezes with a short buzzing noise. There is still music playing in the background, but the gameplay is frozen. I cannot switch tabs or open the taskbar. It requires a reboot or signout via ctrl+alt+del

Is there any way to resolve this?

 
dragon age inquisition

7 Replies

  • ThandalNLyman's avatar
    ThandalNLyman
    7 years ago

    @joshuarwnicholls;  Thanks for providing that report.  At the very end (where the crash events are listed) in addition to the DAI ones, I noticed problems with "BEX" and a program call "LED Keeper".  Then I found other reports on the web noting issues with BEX and certain games, and LED Keeper and nVidia 10-series GPUs.  Have you tried without those two running?

    [EDIT:  Corrected typo.]

  • joshuarwnicholl's avatar
    joshuarwnicholl
    7 years ago

    I will try uninstalling MSI MysticLights, which is associated with LED Keeper.

    I have absolutely no idea what BEX is. How can I remove this?

  • mcsupersport's avatar
    mcsupersport
    Hero+
    7 years ago

    @joshuarwnicholls 

    BEX is a buffer overflow exception....basically too much info is trying to be written to a spot in memory.  This can either be a bad program script, program conflict, virus, or corruption of data.  BEX is one of the hardest issues to fix, cause it is often very specific to a computer, unless you see thousands of issues for a major game or program.  Common issues I have seen to fix this on DAI are, removing mods, shutting down other background programs, and reinstall/clean installs of either drivers or DAI. 

    Usually this isn't something an outside person can help you much with, other than giving you ideas of things to look into.  So to start with...mods??remove them.... Shut down things such as chat programs, file sharing, background mouse/keyboard programs, and see what works.

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