Forum Discussion

Anonymous

11 years ago

Dragon Age Inquisition suddenly can't launch

So today i wanted to play DAI and when i launched the game from origin there was no response.After i launched it 5 times it showed me a message,that there is a problem and we try to solve it bla bla ...

dragon age inquisition

EA_eircon

EA Staff

11 years ago

If this issue started for you with the new Origin update yesterday, even if you have successfully worked around it by disabling Origin In Game, it would be very helpful for us if you could reply with a link to your computer's DxDiag information to help diagnose the problem.

You can do this by following the steps below:

1. Press and hold the Windows key and the letter R on your keyboard
2. You will see a Run box in the lower-left corner of your screen
3. Type dxdiag in the text field
4. Click OK
5. If your computer has a 64-bit version of Windows, click the button Run 64-bit DXDIAG (see screenshot below)
6. If your computer has a 32-bit version of Windows, that button will not be available

7. Click the Save All Information button, found on the bottom of the DXDIAG report
8. Save this text file to your Desktop if possible
9. Open the text file, select all the text inside (Ctrl + A) and copy it (Ctrl +C).
10. Go to http://hastebin.com/, paste the contents of your DXDiag inside (Ctrl+V) and click Save on the webpage (Ctrl+S).
11. Copy the link of the page in your post, along with a precise description of your issue.

xenomark

8 years ago

https://hastebin.com/urujozikod.tex

When i start the game, appears on task manager and after few seconds disappear, without starting the game.

I reinstall all possible drivers and restart pc but it didn't work and I also disabling Origin In Game but nothing.

I don't know what to do. I hope you can help me.

Thanks

Leora85
Hero+
8 years ago
@xenomark Have you added exceptions for the game, Origin and the game folder in My Documents > Bioware to the exception list of your anti virus program? This is something you may have to repeat any time there is an update to the game, Origin or your anti virus program. This is especially important if you have AVG or Avast, as they are well known for having this issue.
- xenomark
  8 years ago
  I have Kasperky, and i try to check if i have any exception to add in this anti virus, but i didn't find nothing for exception. Maybe I looked in the wrong way.
  But finally i added an "exclusion", in Kasperky but it doesn't work anyway. 😞
  - Leora85
    Hero+
    8 years ago
    @xenomark It may not be an issue with your AV, then (I haven't seen people with this issue with Kaperky).
    
    Another thing that stands out is the Razer devices you have on your computer. The game has been known to have issues with Razer, you may want to try disabling any Razer software, see if that helps at all.
    
    If that doesn't help, could you please check your reliability monitor to see if there is anything in there related to the game, and if so, let us know what the error(s) are?
    
    Thanks 🙂