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Chaotik74's avatar
3 years ago
Solved

dragon age inquisition updates, then won't run

Ok, making another post, hopefully this will get some sort of response.  Thus far i've been getting stonewalled a lot.

I own dragon age inquisition. digital deluxe edition.   as of last year, i was able to install and play it just fine.  i leave the game for a bit, come back about a month ago to play it some more..and whenever i start it up, i get  a 0xc000007b error.  i approach technical support.  the say it's an eror with virtual C++ and i should reinstall.  I do, and it doens't work. they say to also try .net framework or direct x. I do. STILL DOESN"T WORK. i have tried a clean boot reinstalling origin, reven the entire windows 10 pro OS. nothing works. I still get the 0xc000007b error.

By now, i've tried reinstalling the game from Origin as well, naturally. I get the bright idea to locate a disc version of the game, install THAT, and see if the game starts up.  Origin detects it, updates..then i'm right back to 0xc000007b. there has to be SOME sort of diagnostic material i can provide...is anyone out there actually able to help?

  • The error listed at the end of your DxDiag file is a BEX64 and lists as stackhash error.....from my understanding of this error it happens when two programs try to use the same slot/space of memory at the same time and thus conflict and cause a crash.  From all the times I have seen this it has always been incredibly hard to figure out, as it usually very computer specific, meaning it has to do with your EXACT computer and all the programs you have installed or running at the time of launching DAI. 

    The way I have heard of people fixing this is to start by doing a clean boot and have nothing but Origin, DAI and base window programs running.  You can sometimes also create another windows profile that doesn't have any extra programs installed and try it on that one.  If you can get it to run, then slowly add programs back until you find the issue.  Sometimes you can uninstall Origin, clear cache, uninstall DAI and clean registry and then reinstall both and see if by doing so, Windows will allocate a different memory location and make it work. 

    Sorry, I don't have better ideas, but BEX is annoying as it usually computer specific and not a general program interference common to every system.

3 Replies

  • well, i just got off of dealing with microsoft technical support.  I'd attach more diagnostic files, but apparently only .txt is supported.  suffice it to say i jsut had a certified tech go over EVERY app the previous articles suggest with a fine toothed come, and reinstalled windows AGAIN just to be on the safe side... this is an EA/ Origin issue.  it would be lovely if i could talk to someone with some actual diagnostic skills.

  • mcsupersport's avatar
    mcsupersport
    Hero+
    3 years ago

    The error listed at the end of your DxDiag file is a BEX64 and lists as stackhash error.....from my understanding of this error it happens when two programs try to use the same slot/space of memory at the same time and thus conflict and cause a crash.  From all the times I have seen this it has always been incredibly hard to figure out, as it usually very computer specific, meaning it has to do with your EXACT computer and all the programs you have installed or running at the time of launching DAI. 

    The way I have heard of people fixing this is to start by doing a clean boot and have nothing but Origin, DAI and base window programs running.  You can sometimes also create another windows profile that doesn't have any extra programs installed and try it on that one.  If you can get it to run, then slowly add programs back until you find the issue.  Sometimes you can uninstall Origin, clear cache, uninstall DAI and clean registry and then reinstall both and see if by doing so, Windows will allocate a different memory location and make it work. 

    Sorry, I don't have better ideas, but BEX is annoying as it usually computer specific and not a general program interference common to every system.

  • Chaotik74's avatar
    Chaotik74
    3 years ago

    Thanks for responding.  I've done a clean boot before, and the new profile trick. niether have worked. Tried them agian after your message just because it would be rude NOT to: and sure enough, same result...0xc000007b.   That being said, when i was performing the clean boot, i DID notice a new error message.

     Origin.exe-Application error

    The exception Breakpoint

    A breakpoint has been reached.

    (0x80000003) ocurred in tthe application at location 0x000000006D407EF3.

      Click ok to terminate the program.

    I don't know what the hell that means, or if it's even related, but I suppose it counts as new info.

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