Solved
Dragon Age Inquisition Will Not Work
Game loads incredibly slowly and skips cutscenes.
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System Information
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Time of this report: 12/25/2014, 14:25:12
Machine name: HENRYS_LAPTOP2
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_r3.140827-1500)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 5521
BIOS: A07
Processor: Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz (4 CPUs), ~1.8GHz
Memory: 4096MB RAM
Available OS Memory: 3966MB RAM
Page File: 4094MB used, 2617MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.16384 64bit Unicode
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DxDiag Notes
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Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
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DirectX Debug Levels
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Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
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Display Devices
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Card name: Intel(R) HD Graphics 4000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_05B81028&REV_09
Display Memory: 4049 MB
Dedicated Memory: 2067 MB
Shared Memory: 1982 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SDC5441
Native Mode: 1366 x 768(p) (59.987Hz)
Output Type: Internal
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver File Version: 10.18.0010.3958 (English)
Driver Version: 10.18.10.3958
DDI Version: 11
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.2
Graphics Preemption: DMA
Compute Preemption: Thread group
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Applicable
Power P-states: Not Applicable
Driver Attributes: Final Retail
Driver Date/Size: 10/1/2014 19:54:22, 10956576 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4226-11CF-4777-B225B7C2C535}
Vendor ID: 0x8086
Device ID: 0x0166
SubSys ID: 0x05B81028
Revision ID: 0x0009
Driver Strong Name: oem166.inf:5f63e5341859ec8c:iIVBM_w81:10.18.10.3958:pci\ven_8086&dev_0166
Rank Of Driver: 00DA2001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
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Sound Devices
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Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0282&SUBSYS_102805B8&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6788 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/28/2012 18:52:20, 4222096 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
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Sound Capture Devices
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Description: Microphone (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6788 (English)
Driver Attributes: Final Retail
Date and Size: 11/28/2012 18:52:20, 4222096 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
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Video Capture Devices
Number of Devices: 1
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FriendlyName: Integrated Webcam
Location: Front
SymbolicLink: \\?\usb#vid_0c45&pid_64ad&mi_00#7&d730bc7&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
Manufacturer: Microsoft
HardwareID: USB\VID_0C45&PID_64AD&REV_2925&MI_00,USB\VID_0C45&PID_64AD&MI_00
DriverDesc: USB Video Device
DriverProvider: Microsoft
DriverVersion: 6.3.9600.16384
DriverDateEnglish: 6/21/2006 00:00:00
DriverDateLocalized: 21/06/2006 12:00:00 a.m.
Service: usbvideo
Class: Image
DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
ProblemCode: No Problem
BusReportedDeviceDesc: Integrated Webcam
Parent: USB\VID_0C45&PID_64AD\6&279ce546&0&4
DriverProblemDesc: n/a
UpperFilters: n/a
LowerFilters: n/a
Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp
ContainerCategory: Imaging
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DirectInput Devices
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Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Poll w/ Interrupt: No
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USB Devices
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+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x1E26
| Matching Device ID: USB\ROOT_HUB20
| Service: usbhub
| Driver: usbhub.sys, 9/24/2014 20:32:54, 419648 bytes
| Driver: usbd.sys, 9/24/2014 20:32:54, 27480 bytes
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x0024
| | Location: Port_#0001.Hub_#0002
| | Matching Device ID: USB\Class_09
| | Service: usbhub
| | Driver: usbhub.sys, 9/24/2014 20:32:54, 419648 bytes
| | Driver: usbd.sys, 9/24/2014 20:32:54, 27480 bytes
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Gameport Devices
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PS/2 Devices
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+ Standard PS/2 Keyboard
| Matching Device ID: *PNP0303
| Service: i8042prt
| Driver: i8042prt.sys, 8/23/2013 00:39:15, 107520 bytes
| Driver: kbdclass.sys, 8/23/2013 01:43:45, 58208 bytes
|
+ Dell Touchpad
| Matching Device ID: *dll059a
| Upper Filters: SynTP
| Service: i8042prt
| Driver: SynTP.sys, 12/21/2012 20:24:02, 466824 bytes
| Driver: SynTPAPI.dll, 12/21/2012 20:23:52, 229768 bytes
| Driver: SynCOM.dll, 12/21/2012 20:23:48, 1035656 bytes
| Driver: syndata.bin, 9/15/2011 17:11:16, 1048576 bytes
| Driver: SynTPRes.dll, 12/21/2012 20:23:58, 13583752 bytes
| Driver: SynTPCpl.dll, 12/21/2012 20:23:58, 2022280 bytes
| Driver: SynCntxt.rtf, 12/21/2012 19:58:58, 11883520 bytes
| Driver: SynZMetr.exe, 12/21/2012 20:23:46, 253832 bytes
| Driver: SynMood.exe, 12/21/2012 20:23:38, 245640 bytes
| Driver: SynTPEnh.exe, 12/21/2012 20:23:42, 3010952 bytes
| Driver: SynTPCOM.dll, 12/21/2012 20:23:54, 125320 bytes
| Driver: Tutorial.exe, 12/21/2012 20:23:46, 339848 bytes
| Driver: InstNT.exe, 12/21/2012 20:23:34, 228744 bytes
| Driver: SynISDLL.dll, 12/21/2012 20:23:52, 241544 bytes
| Driver: SynUnst.ini, 12/22/2012 09:48:08, 762606 bytes
| Driver: SynTPHelper.exe, 12/21/2012 20:23:44, 126856 bytes
| Driver: DellTpad.exe, 12/21/2012 20:24:50, 20509064 bytes
| Driver: DellTouchpad.exe, 12/21/2012 20:24:46, 4877704 bytes
| Driver: DellTouchpad35.exe, 12/21/2012 20:24:48, 4877192 bytes
| Driver: WPFToolkit.dll, 12/21/2012 20:24:52, 469384 bytes
| Driver: SynCOM.dll, 12/21/2012 20:23:50, 532360 bytes
| Driver: SynTPCOM.dll, 12/21/2012 20:23:56, 114568 bytes
| Driver: i8042prt.sys, 8/23/2013 00:39:15, 107520 bytes
| Driver: mouclass.sys, 8/23/2013 01:43:45, 51040 bytes
| Driver: SynTPCo16.dll, 12/21/2012 20:23:54, 180616 bytes
| Driver: WdfCoInstaller01009.dll, 10/10/2012 14:48:48, 1721576 bytes
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Disk & DVD/CD-ROM Drives
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Drive: C:
Free Space: 787.0 GB
Total Space: 942.3 GB
File System: NTFS
Model: WDC WD10JPVX-75JC3T0
Drive: D:
Model: HL-DT-ST DVD+-RW GU70N
Driver: c:\windows\system32\drivers\cdrom.sys, 6.03.9600.16384 (English), 8/22/2013 21:46:35, 164352 bytes
You must have a Game Playing Class of a machine, not an ordinary one, and certainly not just a budget model.
Your GPU is bog-slow compared to the minimum, and you do not have a discrete GPU at all, only an IGP. You are not going to get decent play our of this game with such low performance components, sorry.
Processor: Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz (4 CPUs), ~1.8GHz
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Display Devices
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Card name: Intel(R) HD Graphics 4000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics FamilyYou must have these components to play --
From the official Dragon Age website, the requirements are:
Minimum PC Specs
OS: Windows 7, 8, or 8.1 64-bit
CPU: AMD quad-core CUP @2.5 GHz / Intel quad-core CPU @2.0 GHz
System RAM: 4 GB
Graphics Card: AMD Radeon HD 4870 / NVIDIA GeForce 8800 GT
Graphics Card Memory: 512 MB
Hard Drive Space: 26 GB
DirectX 10
