Dragon Age Inquisition won't start (PC)

Hi everybody,

I know there already were posts about this but they are old (2015-2016) and I don't know if now there's a fix or it's still a problem.

Here's what the problem is:

- I login Origin

- I start the game

- A little black window appears

- But it disappears after few seconds saying nothing

Here's what I tried to do:

- Reinstall the game

- Disable Origin in-game

- Repair the game and reinstall vcredist and DXSETUP from the main folder

- Launch the game in Offline mode

- Run the game with on compatibility mode with Windows 8/Windows 7

I have a powerful PC I know it's not about performance, I'm attaching the DxDiag file so you can see all my features.

I hope you can help me.

-Frank

DxDiag.txt94 KB

dragon age inquisition

Fred_vdp
9 years ago
I've had many issues with AVG in the past when it comes to gaming. Several years ago it would minimize my Team Fortress 2 game window, and for those who don't know, Team Fortress 2 doesn't like being minimized. This resulted in issues from 2D assets being rendered on the wrong layer to big staircases appearing on the control point so I couldn't help my team win. 🙂

Avast is better (they recently bought AVG out), but the default Windows Defender should be more than enough if you employ common sense when browsing the internet with an ad blocker.

44 Replies

EA_David
Community Admin
9 years ago
Excellent, thanks for the update!
Anonymous
9 years ago
Thanks for the advice, but does that mean I shouldn't use avast now?
Anonymous
9 years ago
@mazikeenxquinn wrote:

Thanks for the advice, but does that mean I shouldn't use avast now?

If you don't know how to make exceptions with it, you shouldn't use any AV that you cannot understand how it works.
Anonymous
9 years ago
I have logged over 192 hours playing DAI, but haven't played in the last 18 months. When I tried playing today I got the same problem [black screen for 1-2 secs then window closed]. I also tried the common solutions, but Fred_vdp led me to the one that worked for me. My problem was all of the patches done by Avast. I added DAI to the exclusions list and now it works fine.
For those who don't know how to add an exclusion, here are the steps.
1-open the Avast User Interface
2- Open the Settings/General
3- Scroll down to Exclusions
4-Browse to C:\Program Files (x86)\Origin Games\ and select the box for Dragon Age Inquisition
5-You may have to Click on the Add button to add the game to Exclusions.
6-Click OK and you are all set to go.
I hope this works for you as well as it did for me.
Anonymous
9 years ago
Hi, I've disabled my Antivirus and now the game is working. Check this and if it work put your game as exception.
Grizzly_UK
8 years ago
Finally got around to installing DAI on my new gaming system and after 24+ hours of downloading all the DLC I get to run the game only for it to close after briefly flashing up a small DAI window! Thankfully this was the first thread I found when searching for a solution and, after adding the DAI folder as an exception in Avast, the game runs just fine! 🙂
ThandalNLyman
8 years ago
Yeah, like it says in the topic pinned at the top of the forum.
Anonymous
8 years ago
@MRStargazer thanks so much for the assist and the exclusion assist with AVAST. DAI works perfectly now.
RavynWytch
Seasoned Newcomer
8 years ago
I had the same problem.
After reading through this thread I added not only the C:\ProgramData\Origin\LocalContent folder to the exceptions, but also the entire C:\Program Files (x86)\Origin Games\Dragon Age Inquisition\ folder to the exceptions in AVG and it seems to have solved the problem.
martinamarcozzi
8 years ago
Can you explain me how you did it?I have the same problem, i talked with 3 EA operators and they couldn't help me.. i don't know what to do