Dragon Age Inquisition Xbox 360 "The disc is unreadable"

I have a brand new game, arrived today in shrink wrap. I have pristine discs. Both disc 1 and disc 2 cause the Xbox 360 screen "The disc is unreadable." I'm told to clean it and restart the console.

About one in three attempts, I can get the game to start. But within 5 to 10 minutes, the game crashes to "The disc is unreadble" screen again.

Please let me know what to do to fix this bug in the software.

dragon age inquisition

TenaoCat
11 years ago
Deleting the cache on my Xbox seems to be helping at the moment. It hasn't crashed in about 20 minutes.
If you want to try it but can't remember where those settings are, use this instruction page from Microsoft .
Edit: This really seems to be working for me. I still haven't crashed since deleting my cache. I'm going to mark this as the solution. I hope everyone with this problem gets good luck with this answer!

35 Replies

Anonymous
11 years ago
I've been getting this as well. Been playing the game since release, no issues (beyond the beginning when there were voice synch issues during major scenes in the fade), now suddenly in April it comes up with 'Disc Unreadable. Clean disc.' I wipe the disc with a disc cloth, inspect it, put it back and the same * happens. Doesn't matter where I am.
Disc isn't scratched, hasn't been out of the 360 but twice since I got it - and since I'm an adult, it goes back INTO it's case. No issues with my Mass Effect games, previous Dragon Age games, or any others.
Am going to try the uninstall and see if that helps at all. :womansad:
Clearing the cache didn't work. Loading up old playthroughs from before April, got 'disc unreadable'. Made new character, got through making the face and 54 seconds into the beginning cut scene and got 'disc unreadable'. I do have the deluxe edition.
dufourae85
10 years ago
It is now February 6th 2016 and this is still ask issue. I can play my game just fine and dandy until I try to judge the Avvar dude on my throne in Skyhold. I get through the cutscene just fine but add soon as I complete the quest and step off my throne the unable to read disc * pops up. I've updated, cleaned cache and screamed but nothing helps. So not only did they release a game with terrible, unpolished graphics but it is also glitchy and prone to crashing. I know xbox 360's are considered ancient now but not all of us can afford next generation models. It would've been nice if they put in the effort for the little people too.
Rody2k6
10 years ago
Dude same problem here. If I cross the damn river my game goes haywire
ArlenHeartcliff
9 years ago
For me it doesn't work... I tried reinstalling the disc 1 on my 360, and got nothing but frustration... It's really sad that EA is just ignoring this...
soul_wick_lives
6 years ago
It is officially 2020 and it is still not fixed. Save yourself the frustration don't try talking to EA tech support it is NOT worth it.